27 days old
2018-06-232018-07-22

Instructional Designer

Yahoo!
Dulles, VA
  • Job Code
    JR0004166
Oath, a subsidiary of Verizon, is a values-led company committed to building brands people love. We reach over one billion people around the world with a dynamic house of 50+ media and technology brands. A global leader in digital and mobile, Oath is shaping the future of media.

Responsibilities:

  • Create and manage project plans for individual and collaborative training development projects
  • Lead training project teams focused on specific objectives & deliverables
  • Collaborate with business stakeholders and subject matter experts to define needs/objectives and transfer knowledge
  • Identify and implement appropriate instructional strategies for training content that align with provided learning objectives
  • Create performance support materials, facilitator and participant guides, sales tools and/or job aids.
  • Author and publish instructor led, eLearning and blended learning content within AOL style and voice guidelines
  • Design and develop learning assessments to evaluate agent knowledge
  • Conduct virtual and in-person content review meetings and Train the Trainer sessions
  • Deliver training to agents in domestic and international contact center sites, as needed
  • Solicit and monitor feedback to identify areas of opportunity for training
  • Analyze and summarize report data and make recommendations based on results
  • Contribute to the creation of design and process standards for the team
  • Continuously maintain existing programs to keep current with new content, changing business needs, e-learning technology, and company strategy.
  • Mentor ISD colleagues to build and strengthen skills

Qualifications:

  • At least 2 years of experience with designing and developing training content
  • Bachelor's or Master's Degree in adult education, instructional design, curriculum development, educational technology or related field
  • Superb writing & verbal communication skills
  • Ability to synthesize information from multiple sources and interpret needs for the end-user
  • Ability to work independently and flexibly manage multiple projects and changing priorities in a fast-paced environment
  • Ability to effectively communicate verbally, visually and through writing
  • Passion and enthusiasm about the quality of products delivered
  • Strong desire to learn and innovate
  • Comfort with technology and taking risks with new software
  • Quick to pick up new concepts
  • Ability to travel 5 - 10%, as needed, to domestic and international sites

Oath is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on, age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Oath is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. Please let us know if you need a reasonable accommodation to apply for a job or participate in the application process.

Currently work for Oath? Please apply on our internal career site.





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Instructional Designer

Yahoo!
Dulles, VA

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Yahoo!
Dulles, VA
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