7 days old

Intermodal Dispatcher

Forward Air
Oak Brook, IL 60523
  • Job Code
Job Description

Position: Intermodal Dispatcher

Job Description:

Forward Intermodal is seeking a capable and career-oriented Intermodal Dispatcher to add to our Intermodal operation . The Intermodal Dispatcher will dispatch and manage a fleet of drivers working the same shift. This position reports directly to the Operations Manager.

Core Responsibilities & Duties:

  • Manage company drivers and owner operators
  • Create a plan for each driver daily, adjusting as necessary
  • Dispatch drivers and obtain confirmation of acceptance of loads
  • Monitor movement and pace of company drivers
  • Ensure owner operators are completing work assigned
  • Assist drivers with day-to-day issues such as truck issues, chassis issues, rail billing, empty returns, etc.
  • Communicate any delays with deliveries or other issues affecting the deliveries to the CSR or directly to the customer
  • Ensure that equipment is picked up from the rail and returned to the rail in a timely manner, avoiding additional costs to customers or Forward Intermodal
  • React quickly and accordingly to day-to-day operational challenges
  • Contact rails, chassis pools, CY's, and other equipment providers to resolve immediate problems
  • Monitor and reply to group dispatch emails when appropriate.
  • Drive KPI's set forth by Operation Manager including driver productivity
  • Oversee safety related items for assigned drivers such as hours of services, truck inspections, E-logs, etc
  • Other duties as assigned

  • Strong team player that thrives in a fast-paced environment
  • Must be able to work assigned shift of Friday-Tuesday reliably
  • Prior Intermodal or Dispatching experience is required
  • International/Import experience is a plus
  • Ability to communicate effectively and professionally with all drivers

  • Ideal candidate will possess a "can do" attitude with a "will do" work ethic
  • Must have the ability to work in a fast paced environment
  • General computer skills - Microsoft Office, Outlook, Profit Tools a plus
  • Excellent communication and problem solving skills

Forward Air is an Equal Opportunity employer.

Posted: 2021-09-11 Expires: 2021-10-10
Sponsored by:
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Sponsored by:
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Intermodal Dispatcher

Forward Air
Oak Brook, IL 60523

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