1+ months

IVR System Analyst

Pennington, NJ 08534
**Job Description:**



**Desired Skills**



3-4 Years solid experience with Speech IVR or other client/user facing systems (Online or Mobile)

5-6 Years hands on experience with client/user facing systems as analyst, developer, designer or tester

3-4 Years experience with Call Center Technology Solutions (CTI Solutions, Reporting or Call Routing) as analyst, developer, designer or tester

Highly proficient in:

o System Analysis

o Gap Analysis

o Traceability

o Defect Triage

Influential, yet diplomatic with good presentation skills and the ability to communicate effectively with non-technical users/management

Detail-oriented with solid technical writing skills

Effective cross-organizational communication, building a bridge between business strategy/requirements and multiple development teams and service providers

Creates and executes plans and revises as appropriate to meet the changing needs and requirements of the project

Bachelors Degree



**Posting Date** : 07/03/2019



**Location** :

Pennington, NJ, HOPEWELL BLDG. 2, 1200 AMERICAN BLVD,

- United States



**Travel** : Yes, 5% of the time



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Industry

  • Banking / Finance
Posted: 2019-07-05 Expires: 2019-09-28

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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IVR System Analyst

Bank of America
Pennington, NJ 08534

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