20 days old

Lab Manager

National Vision, Inc.
Colorado Springs, CO 80903
  • Job Code
Position Description :

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As part of the National Vision family of optical retailers, Eyeglass World keeps customers happy with an impressively wide range of services and products. Recently named to the top 3 of Newsweek America's Best Customer Service 2019 , Eyeglass World has over 100 locations across the United States.

We are looking for a Lab Manager to join our growing team. The Lab Manager oversees the operation of the lab and ensures quality and same day service standards are met. This position also supervises the Lab Technician(s).

What would you do? - The Specifics

  • Optimize and oversee the Lab to ensure efficiency and compliance with company's policies and operational guidelines. Identify areas of opportunity and create an action plan for improvement.
  • Convey a commitment to providing outstanding customer service and ensure all associates do the same.
  • Execute same day service using "Ready When Promised" production board.
  • Perform machine maintenance to ensure that all lab equipment is clean and in good working order according to standards.
  • Assist in controlling inventory shrinkage through the monitoring and recording of breakage and accurate inventories.
  • Ensure that the store maintains a proper level of lenses and lab supplies to provide prompt customer service.
  • Supervise and motivate Lab Technician(s) and ensure the timely completion of day-to-day functions.
  • Assist the General Manager with recruiting, selecting and retaining a high caliber lab staff.
  • Ensure lab associate scheduling is in compliance with payroll guidelines while considering skill level.
  • Motivate associates to exceed performance standards.

Position Requirements :

  • 2+ years Lab experience in both finishing and surfacing preferred.
  • Able to operate and perform repairs on all lab equipment.
  • Proven ability to lead, coach and build associate relationships.
  • Strong verbal/written communication abilities; effective interpersonal skills; strong attention to detail.
  • Exceptional customer service skills.
  • Excellent organization, planning, judgment, and time management skills.
  • Effective problem solving and troubleshooting skills.

What are the benefits?

National Vision offers a competitive benefits package including Health and Dental Insurance, 401k with company match, Flex Spending Account, Short Term and Long Term Disability Insurance, Life Insurance, Paid Personal Time Off, and much more. Please see our website www.nationalvision.com to learn more.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Posted: 2020-03-15 Expires: 2020-04-13
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Lab Manager

National Vision, Inc.
Colorado Springs, CO 80903

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