29 days old

Lead Front Desk Representative

High Hotels Ltd.
Lancaster, PA 17602
  • Job Code
    LEADF03404-00001



High Hotels Ltd., is a leading operator of select-service and extended stay hotels across three states: PA, NJ, & NY. We strive to maintain the highest standards in guest service and overall product quality.



If you're looking for a career that offers growth opportunities and values its coworkers, then join our team as aLead Front Desk Representative! This position is primarily located at the Hampton Inn by Hilton, Lancaster PA but may expected to support the Courtyard by Marriott, Lancaster PA and the Residence Inn, Lancaster PA as needed.



Lead Front Desk Representativewill be responsible for the efficient operation and production of the Front Desk in the absence of the management team. Our ideal candidate will work to effectively maintain and ensure the highest level of safety, security, and guest satisfaction of hotel guests. The Lead Front Desk Representative is responsible for the coordination of the front desk staff.Ideal candidates will have the ability to work any shift including, 7:00 am - 3:00 pm, 3:00 pm - 11:00 pm, and 11:00 pm - 7:00 am.



Areas of responsibility for our lead front desk representative include:



  • Provides courteous guest service by responding promptly and efficiently to guest inquires.

  • Learns all areas of front desk operations, including Night Audit and Security.

  • Trains new employees in all areas of front desk operations.

  • Order and manage inventory for the hotel Suite Shop

  • Creates weekly employee schedule to ensure that the front desk is adequately covered for all shifts

  • Helps in other areas of hotel operations such as housekeeping or sales

  • Cultivate and promote a campus culture within the three (3) Lancaster, PA properties

Our next team-member will ideally possess the following educational and work qualifications:



  • A high school diploma or general equivalent (GED) preferred

  • A minimum of two (2) years hotel front desk experience, preferred

  • Bi-lingual, English and Spanish, preferred

  • The ability to work in both a team environment and independently

  • Schedule flexibility, required. Ability to work evenings, weekends, and holidays.

  • Location flexibility, required. Must be able to travel to and support the other two (2) Lancaster, PA hotels

Working for The High Companies:



At High Hotels co-workers always come first. This belief is as strong today as it was when The High Companies was founded over 80 years ago!



  • Excellent benefits including medical, dental and vision available for full-time coworkers.Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year

  • 401(k) Retirement Plan with a company match

  • Bonus programs for all housekeeping and front desk co-workers

  • Worldwide travel discounts

  • Fun working environment! We feel that work should be fun and the management teams do all they can to promote a fun working environment.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)



See job description





Posted: 2020-07-09 Expires: 2020-08-07
Sponsored by:
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Lead Front Desk Representative

High Hotels Ltd.
Lancaster, PA 17602

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