1+ months

Lead - Tech App Engineer

Charlotte, NC 28230
**Job Description:**



Provide leadership and deep technical expertise in all aspects of solution design and application development for specific business environments. Focus on setting technical direction on groups of applications and similar technologies as well as taking responsibility for technically robust solutions encompassing all business, architecture, and technology constraints. May be responsible for coordinating teams to accomplish development in a matrixed organization. Typically requires 5-7 years of experience



The CTO Organization:



+ Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.

+ Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.

+ Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

+ Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.

+ Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.

+ Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.



The Lead Tech App Engineer role supports business services core to all Platinum clients.



Role/Responsibilities:



+ Provides 7 x 24 Incident and Problem Management support of GBAM Platforms

+ Drives Operations and other support teams to adopt alliance to ITIL standards based methodology

+ Minimum of 10 years enterprise production support experience and broad architectural knowledge of all components of applications; infrastructure systems; middleware; and multiple backend database technologies

+ Represents Stability Services to partnering organizations

+ Manages and coordinates all activities necessary to detect problems that potentially affect the service level by analysis of Incident Management

+ Manages and coordinates of all activities necessary to identify root cause, initiate resolution of problems, identify preventative actions and Requests for Change Reporting

+ Manages and improves the Problem Management process

+ Possesses extensive technical or functional knowledge that enables resolution of complex technical issues

+ Represents Stability Services to partnering organizations

+ Ensures that senior technical and business management is sufficiently informed as to volume, impact and cost of problems

+ Keeps current with emerging technologies and lead implementation efforts as applicable

+ Manages team and application portfolio, monitors progress and adjusts resources and priorities accordingly

+ Coordinates activities across numerous partnering organizations including application development, architecture, Release Management, Technology & Infrastructure Services

+ Leads major projects, programs or processes with significant business impact involving cross-functional teams

+ Determines strategies and sets direction to optimize practices across organizations

+ Applies best practices in area of expertise

+ Influences and establishes operating policies within and across organizations

+ Influences strategic direction and develops tactical plans to address critical business impacting issues in a timely fashion

+ Develops and implements programs and processes that enable implementation and execution of cross organizational strategic objectives

+ Prepares monthly reports on service related key performance indicators for senior management



Required Job Skills:



+ Experience with:

+ IBM Sterling Control Center and other transmission products (Connect:Direct, Secure+, File Agent, NDM, etc.)

+ Unix / Linux / Windows scripting, Perl, Shell and/or Python language, Bladelogic, Citrix, Apache

+ Automation tools: Bladelogic, Ansible, Autosys, AO, etc.

+ File Transfer Knowledge ( FTP / SFTP/CD / AS2 )

+ Global application support model experience

+ Team Lead experience with technical expertise

+ Strong leadership qualities including: strong people skills, communications skills and have the courage to do the right thing

+ Must be hands-on and involved with the day-to-day technical details

+ Self-motivated with a positive attitude

+ Strong analytical, problem-solving, and troubleshooting skills

+ Collaborative attitude is essential to the job



Desired Job Skills:



+ Experience implementing and maintaining distributed system software

+ Excellent oral and written communication skills (English)

+ Ability to interact and provide support to our internal and external customers effectively

+ Exhibits strong teamwork skills among team members and business partners

+ Demonstrates a strong sense of urgency, takes ownership to accomplish tasks, solves problems and produces results in a timely and accurate manner

+ Knowledge of:

+ API/ Webservices (MuleSoft and DataPower) , SQL / PSQL , Stored Procedures

+ Network Concepts (Firewall, Proxy, Load Balancing);

+ Monitoring Tools Splunk, AppDynamics, Tivoli



**Posting Date** : 08/15/2019



**Location** :

Charlotte, NC, International Trade Center, 200 N College St,

Richmond, VA, VILLA PARK OPS CENTER BLDG C, 8001 VILLA PARK DR,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Industry

  • Banking / Finance
Posted: 2019-08-09 Expires: 2019-09-28

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Lead - Tech App Engineer

Bank of America
Charlotte, NC 28230

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