8 days old

Lifecycle Services Program Manager

Emerson Electric Co
Austin, TX 78701
  • Job Code
    21014705
At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational valuesintegrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovationinform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

Emerson, a Fortune 500 company with $15.3 billion in sales and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.
Whether youre an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, youll find a variety of opportunities at Emerson. Join our team and start your journey today.

If you are a Project/Marketing/ Business Development professional looking for an opportunity to grow, Emerson has an exciting opportunity for you!Located anywhere in the U.S. close to an Emerson location with a remote option, the Lifecycle ServicesProgram Manager is responsible for creating, managing, and driving all aspects of existing as well as new programs (Lifecycle Service offering) to support Emersons installed base customers globally. This includes operational best practices for service delivery (processes, procedures, tools required, etc.), sales and marketing collateral, and supporting the world area teams on strategic sales and support requests. These program(s) are a key contributor driving the expansion of Process Systems & Solutions (PSS) post-project, Lifecycle Services offerings.

The Program Manager will work with other departments (such as Product Marketing, Technology, Customer Support, and Product Engineering) to ensure that the program is updated successfully and continuously integrates into all aspects of the business, providing incremental revenue opportunities for field, and/or increasing the efficiencies of our Lifecycle Services field personnel in all World Areas.

Working with the Lifecycle Services World Area sales and operations leaders (North America, Latin America, Asia Pacific, Europe and Middle East/Africa), the successful candidate for this position will also be responsible for the perpetual management of the programs overall sales and operations success,by providing global support as needed to enable success in all World Areas.

Working with the Lifecycle Services Marketing team, the Program Manager will also assist in positioning and developing/updating customer-focused messaging for the program.

AS PROGRAM MANAGER, YOU WILL:

  • Interact with customers and the global Service sales and operations channel to identify unmet needs and concerns with existing offering
  • Conceptualize, define, develop, structure, strategize and evangelize Lifecycle Services program being developed
  • Develop Business models that can drive both short and long-term revenue, profit, and support other business objectives (e.g. subscription-based revenue)
  • Work with Service World Area business leaders to rollout and drive adoption of programs globally, making sure to fine-tune/customize the facets of the program for each World Areas specific needs and dynamics
  • Continuously survey emerging trends and best practices in the industry, competitors and the global sales channel to stay abreast of potential opportunities as well as lessons to be learned
  • Develop and maintain quantifiable business justification (and associated sales tools) for the adoption of the programs by our customers
  • Develop internal sales and operational training course curriculum and manage the course offerings for Lifecycle Service program
  • Support the development of sales tools and collateral (pain to solutions maps, presentations, QBRs, whitepapers) as well as marketing communications (email, webinars, internet/intranet material, etc.)
  • Support sales pursuits, programs, and strategic accounts globally by being the Subject Matter Expert in this area, including sales training, initial rollout, on-going general sales Q&A, estimating/proposal/quoting, installation, longer-term support of solutions, and meeting or exceeding initial growth projections
  • Propose limited-term promotions as required to drive customer behavior and meet Emerson business objectives
  • Ensure global organizational readiness for consistent and high-quality delivery of the program offering and ongoing support, including development of the deployment (e.g. 1:10:100) through various phases of program maturity and based on individual world area and country needs. Also supporting the global SMO in development of certification paths and associated content
  • Provide direct customer facing consulting (on customer site) as required
  • Continuously evaluate and track program success. Perform program evaluation to determine if adjustments are needed to increase adoption and overall customer satisfaction. Develop concepts and write direction statements for the program and potential additions/adjustments to the core deliverables
  • Work closely with theTechnology organizationand Third-Party Suppliers to scope, develop and deliver relevant and reliable products. Propose approaches to accelerate development and release of new programs or enhancements to existing programs in-line with business objectives and constraints

WHO YOU ARE:

You anticipate customer needs and provide services that are beyond customer expectations.You persist in the face of challenges and setbacks.You consider multiple and varied viewpoints when addressing problems and opportunities.


REQUIRED EDUCATION, EXPERIENCE & SKILLS:
  • BS degree in Engineering, Computer Science or related technical field + 8 years of experience OR Masters degree in Engineering, Computer Science or related technical field+ 5 years of experience
  • Experience supporting and servicing installed Distributed Control Systems (DCS)
PREFERRED EDUCATION, EXPERIENCE & SKILLS:
  • MBA
  • Skills and experience in working across multiple geographic locations (i.e. Americas, Europe, Asia) in developing a service based business, preferably with varying types of Sales/Operations channels
  • Three years working in a program development (solution/application development) ORcustomer-facing role in the automation industry
  • Experience working directly with process automation industry customers around aftermarket applications for their facilities.
  • Knowledge of Virtualization and associated Architecture
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress.Learn more about us!
Flexible and competitive benefits plans offer you the right options to meet your individual and family needs:medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement and more.We also provide you flexible time-off plans, including paid parental leave, vacation, and holiday leave.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives and that reflects the world around us. We believe a diverse, equitableand inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about ourCulture & Valuesand Diversity, Equity & Inclusion at Emerson.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com.


Engineering





Posted: 2021-10-08 Expires: 2021-11-06
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Lifecycle Services Program Manager

Emerson Electric Co
Austin, TX 78701

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