20 days old

Logistics Associate

Merchants Automotive Group, Inc.
Hooksett, NH 03106
  • Job Code

Merchants Fleet is the fastest growing fleet management company in the country, with over 50,000 vehicles under management. Our mission is to provide our clients with the most innovative fleet management experience nationally. We partner with our clients to optimize the mobility of their organization, through leasing, fleet services and customized solutions. Through innovative thinking and specialized teams, Merchants elevates the fleet performance of its broad range of clients.

Merchants is an award-winning place to work with accolades including; Best & Brightest, Best Company to Work For 2015-2019, Great Place to Work and Coolest Company for Young Professionals.


The Zone Associates will work with Acquisitions and Account Managers to fulfill reservations and provide a world class delivery experience. They will manage the process of fulfillment by vehicle assignment, scheduling of delivery and transition of completed deal to Administration team.

Key Responsibilities:

  • Monitor and track vehicle orders to stay ahead of any transportation issues and handle any that arise with full communication with the Account Managers and Zone Manager.

  • Establish and maintain dealer network for courtesy deliveries, out of stock orders, Used buys, registrations, maintenance,

  • Professional communications with internal and external clients and partners throughout logistics process including delivery and pickup.

  • Coordinate the registration process

  • Utilize CRM (Salesforce) and TSD software to document, manage and track client support and vehicle order and disposal actions

  • Thrive in a very fast paced, client-oriented business.

  • Validate required documents in dealer/delivery package.

  • Contact dealers to confirm delivery, PDI and registration completed and 100% available.

  • Generate fleet reporting to better track and manage utilization, depreciation, and disposition.

  • Work closely with the operations, purchasing, client service team members, and management.

  • Develop strong working relationships with dealerships and develop contact list for future requests.

  • Other duties as requested to support the clients as well as the Mobility Leasing Division in meeting their corporate goals.

  • Manage pool and offsite fleet for utilization and deployment.

  • Work with remarketing on disposition logistics.


  • Extensive experience (minimum of 5 years) in the Fleet industry or equivalent in related industries

  • Minimum of 5 years successful and extensive experience in a Client Service environment


  • Excellent organizational skills and strong attention to detail. Ability to focus on accuracy

  • Outstanding client service abilities to include professional phone manner. Natural tendencies toward client centric philosophies.

  • Ability to prioritize work and multi task and succeed in a fast paced environment

  • Excellent written and oral communication skills, with outstanding ability to communicate ideas and information clearly and succinctly

  • Comprehension skills as the ability to listen to and understand information and ideas presented through spoken words

  • Exceptional computer skills to include Microsoft windows, Word, Excel, Outlook and Internet resourcing

  • High energy

  • Ability to work as part of a team and lead others while accomplishing personal, departmental and company goals

  • Ability to evaluate a situation and make important decisions

  • Problem solving and team building skills, works effectively in both group and independent settings


  • College degree or equivalent combination of education and/or experience

Posted: 2019-11-23 Expires: 2019-12-22
Sponsored by:
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Sponsored by:
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Logistics Associate

Merchants Automotive Group, Inc.
Hooksett, NH 03106

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