16 days old

Manager, Web Product - Customer Domain

Best Buy
Richfield, MN 55423
  • Job Code
Best Buy is seeking a Web Product Manager-Customer Domain, to join our Customer Engagement Services team. This role will lead the production of new and ongoing customer capabilities for Best Buy. The Customer Engagement team manages a portfolio of digital and e-commerce applications supporting a range of customer focused capabilities including customer accounts, identity, fraud, loyalty and notifications. The Web Product Manager will translate business strategies into product strategies, road maps, and product specifications that deliver against core customer value propositions and Best Buy's strategic and financial goals. The Product Manager will work within a matrix organization collaborating with business stakeholders, user experience (UX) teams, project managers, and other relevant digital and IT teams.

Key Responsibilities:

  • Act as a leader within the team, driving high quality customer experiences and exploring what is possible with evolving digital devices and tools
  • Work with multiple cross-functional teams to build and evaluate business cases to support product investment decisions
  • Manage the development, production and testing of digital based products. Manage and coordinate multiple product development teams to ensure consistent delivery of features
  • Work closely with team members and stakeholders throughout the product lifecycle, from collecting external/internal customer input and gathering requirements, through specification writing, product roadmap development and maintenance, to feature acceptance testing
  • Manage production/delivery of products, ensuring priorities, schedules, budget and business goals are met. Work with internal development teams to define/meet project deadlines
  • Collaborate with user experience, development, marketing and design groups to create final product
  • Prioritize work based on objectives and key results, return on investment, customer satisfaction, product performance, short/long term impact and overall strategic company goals
  • Analyze and provide reporting metrics to help inform leadership of products growth
Required Qualifications:
  • Proven experience and understanding of design research and A/B testing methods, web analytics and the software development cycle
  • 5+ years' experience at fast paced consumer product or technology company with experience in web, software or product delivery industries
  • 2+ years' experience as a Product Manager, or Manager of delivering digital based products, managing road maps, preferably in an e-commerce organization
  • Track record of project execution; completing and shipping excellent products on time and on budget. Familiarity with financial concepts and financial/budget management
  • Demonstrated ability to: articulate clear and concise specifications for new products and new features; prioritize new feature launches based on competitive analysis, industry trends, emerging technologies, and company vision; articulate clear and concise specifications for new products and new features; work under rapid development cycles with large teams to achieve a common goal; influence cross-functional team(s) without formal authority.
Preferred Qualifications:
  • 1+ year experience of people management, and/or leadership experience, leading without formal authority
  • Bachelor's or advanced degree in IT, Computer Science, Engineering, Business
  • Experience with varied production methodologies such as forms of Agile development, and/or Lean Development
  • Progressive experience leading larger and more complex areas with larger budgets
  • Ability to understand basic and complex architectural diagrams and data flows

Posted: 2019-11-01 Expires: 2019-11-30
Sponsored by:
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Sponsored by:
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Manager, Web Product - Customer Domain

Best Buy
Richfield, MN 55423

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