22 days old

Market Development Program Manager

Federal Reserve Bank (FRB)
Chicago, IL 60602
  • Job Code

The Federal Reserve System runs large payments network that moves $3 trillion per day over 70 million transactions for about 10,000 bank and credit union customers across the country. Our Market Research and Development Team is hiring a Market Development Program Manager to work on existing product pipelines and help develop new products in the quickly changing payments industry.

In this role you will

Program Management

  • Ensure broad product development program goals and objectives are applied across related project efforts
  • Identify areas for risks to product-related project efforts and recommend appropriate solutions
  • Interpret and apply organizational policy and procedures and recommends changes in procedure where appropriate

Project Management

  • Recommend project methodologies, deliverables, and timelines and manage projects jointly with department management on behalf of clients and the CRSO
  • Manage marketing research projects including creation of project plans; planning, conducting and supervising personnel and assignments for given tasks; tracking budgetary metrics for projects; reviewing progress; and evaluating results

Product Support

  • Develop customer models for profitability, loyalty, likelihood to purchase and product satisfaction
  • Develop qualitative and quantitative research tools
  • Perform analysis of other customer information and internal customer operations in support of refining customer solutions
  • Conduct product or pricing optimization analyses, sales and marketing campaign planning and evaluation
  • Use internal customer databases to create diagnostics such as response, behavioral, demographic and attitudinal segmentation
  • Identify customer and product research objectives, consults on project methodology to ensure most effective tool is used to meet client needs, conducts analysis, summarizes results presents findings and makes recommendations based on findings
  • Track customer, product, segment and campaign performance to ensure profitability and revenue targets are met

Your Background

  • Bachelor`s degree or equivalent experience as noted below (MBA Preferred)
  • Eight or more years of direct work related experience either in primary market research or database analysis
  • Coursework in Marketing, Business, Mathematics, or Engineering
  • Experience with the payments business, customers and the Federal Reserve Bank`s product suites
  • Project management experience

What we offer

  • Comprehensive benefits package include medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym and subsidized cafeteria
  • A continuous learning environment with opportunities to gain new skills and grow your career

Other Requirements

  • 10-20% Travel
  • As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities, and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

Posted: 2020-02-01 Expires: 2020-03-01
Sponsored by:
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Sponsored by:
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Market Development Program Manager

Federal Reserve Bank (FRB)
Chicago, IL 60602

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