13 days old

Market Leader

Access Information Management
Ontario, CA 91764
  • Job Code
    MARKE01092

Job Summary

The Market Leader is responsible for successfully managing all aspects of operations in his/her assigned market, including operational excellence and client satisfaction with the markets. Provides leadership and direction to ensure market success


Primary Functions:

Oversee all operational and administrative functions of market by providing leadership and direction for supervisors and leads.
Manage financial performance of the market by analyzing trends, monitoring P&L, and developing appropriate plans. Manage against annual operating and capex budgets that are consistent with market strategy. Control all market costs effectively.
Responsible for operational excellence, market standards, and compliance. Review and analyze market activity to understand resource allocation, business capacity, challenges and opportunities.
Ensure safety and security procedures are followed and understood by team.
Ensure that all market audits are completed in a timely manner.
Ensure that quality of service for market is continuously improving.
Responsible for overseeing all human resources actions for market, including workforce leadership. Recruit and develop talent within market. Drive annual review process adhering to timeline and budget guidelines. Work with Human Resources in all employee relations issues, counseling and performance management.
Ensure Access core values are being upheld throughout the market providing necessary leadership to market team members.
Drive consistency in operations and identify and institute best practices across assigned markets.

Secondary Functions:

Notify Area Vice President of any issues relating to branch operations, financial integrity of the branch, or relationships with clients.

Other Responsibilities:

Comply with all company policies and procedures.
Other duties as assigned by Supervisor.


Education and Years of Experience:

Bachelors of Arts or Bachelors of Science Degree or equivalent work experience which has included the preparation of budgets, proposals, and presentations preferably in the Records Management industry or service-related industry.
5 years experience managing/leading teams in customer-focused service industry.


Knowledge, Skills and Abilities:

Strong P&L experience of similar scope and size.
Must have demonstrated leadership skills including team member empowerment, team building and conflict resolution.
Must possess excellent computer technical skills, including MS Word, Excel, and PowerPoint.
Excellent communication skills, both oral and written.
Excellent presentation skills.
Excellent analytical skills.
Must have solid time management and project management skills.
Ability to work with all levels of staff.
Ability to read and interpret financial data. Must have previous experience managing client accounts, developing client relationships, and maintaining a high degree of client retention.
Must be comfortable with diversity and respectful of a wide range of experiences and backgrounds. Ability to develop, support and maintain a diverse work culture.
Ability to inspire and support market(s) in creating and maintaining safety and security standards.
Ability to set tone, vision, and culture for the market(s).



Physical Requirements (lifting, etc.):

Periodic lifting of 20-60 lbs.
Periodic scanning of materials.
Overhead reaching.
Bending and stretching.
Intermittent travel.
Routine pushing and pulling.








Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Market Leader

Access Information Management
Ontario, CA 91764

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