18 days old

Market Manager

Crown Castle
Boca Raton, FL 33432
  • Job Code

Position Title: Market Manager- 7E

Position Summary

Responsible for the development of local customer relationships that drive additional business in their assigned market. Has a good knowledge of the competitive landscape in the market and uses this knowledge to get more customers on Crown Castle towers faster than the competition and to increase Crown Castles participation in the service business. Responsible for managing project team in the assigned market to ensure that the District and Area financial and service objectives are met and that Crown Castle operational asset management standards and procedures are properly implemented and executed.

Essential Job Functions

  • Keep District Manager well informed regarding functional, budgetary and customer satisfaction issues in the market. Immediately report excessive fluctuations in financial projections for the current quarter/year.

  • Partner with District Manager and Account Executive to sell and execute expanded district services and installations in accordance with Crown Castle policies and procedures and meeting customer expectations.

  • Serve as the senior customer service contact in the market. Ensure that all customer issues are resolved quickly to the satisfaction of the customer and shareholders.

  • Communicate directly with customers as appropriate acting as the final escalation point for customer issues. Ensure that the market team keeps customers informed of project progress, issues and projected completion dates. Develop a strong working relationship with each customers decision makers in order to maximize new SLAs and service revenue.

  • Identify new business opportunities in own market and act on opportunities to strategically increase organic growth of Crown Castles business in own district.

  • Partner with all Functional Managers in support of all cross-functional Crown value initiatives.

  • Overall responsibility for application to on air timeline in the market, ensuring disciplined delivery throughout the process to expedite customers use of our site while maintaining Crown Castle standards and policies.

  • Coordinate with District Manager of projected need for additional project support as work load requires.

  • Manage a team of Project Managers, and Project Coordinators including hiring, terminations, performance reviews, training, rewards and recognition, and scheduling.

  • Education/Certifications
  • Bachelors Degree in Business or related field preferred

Experience/Minimum Requirements

  • Minimum of five (5) to seven (7) years experience in wireless project management or a related industry

  • Previous people management experience required - previous experience managing off-site teams preferredOher Skills/Abilities
  • Thorough knowledge of telecommunications/wireless project management, asset management, tower maintenance and property management

  • Ability to read and understand financial metrics and identify remedies to financial issues

  • Ability to direct a team by setting goals and priorities to facilitate achievement of organizational objectives

  • Strong computer skills especially Excel and Microsoft Office

  • Strong communication skills

  • Customer focus with a problem solving approach to each customer install

  • Disciplined approach to answering customer questions/concerns by the end of each business day

  • Organizational Relationship Reports to: District Manager

  • Title(s) of direct reports (if applicable): Project Manager, Project Coordinator

  • Working Conditions: Works in a normal office setting with occasional travel to tower sites or other district and area offices as necessary.

Posted: 2019-10-31 Expires: 2019-11-29
Sponsored by:
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Sponsored by:
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Market Manager

Crown Castle
Boca Raton, FL 33432

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