12 days old

Member Advisor

Interra Credit Union
Topeka, IN 46571
  • Job Code

Assists members with a wide variety of services and advises how to best utilize company products and services in order to meet personal financial goals and provide the highest quality member service.

Major Duties and Responsibilities

  • Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their given authority to resolve. Refers problems that are beyond their authority to a supervisor, along with recommendations.

  • Interviews member loan applicants to develop information concerning their consumer loan needs, earnings, and financial condition. Explains consumer loan programs and recommends options. Contacts Central Underwriting Group for final loan decision. Processes and closes approved member loans. This includes setting up the loan in the computer system, printing required loan documents, obtaining all signatures, and disbursing loan funds.

  • Assures that appropriate records are maintained and required reports are prepared. Administers appropriate file maintenance to members accounts including, but not limited to, change of address, share comments/warnings, and name changes. Prepares letters and other correspondence, including new member letters, and closed account letters.

  • Identifies cross sell opportunities and educates members on credit union products and services. Follows up on referrals, identifying new relationship opportunities. Maintains and strengthens relationships with existing member base.

  • Receives and processes member financial transactions including, but not limited to, deposits, withdrawals, transfers and loan payments. Secures money in cash drawer at all times according to credit union security and procedural guidelines. Balances cash drawer and daily transactions.

  • Reviews each loan document for completeness and accuracy. Provides clerical support in the preparation of all loan forms and documentation. Provides general consumer loan information to existing and potential members including but not limited to consumer loan payoffs, vehicle values, loan rates and payment calculations. Processes transfers for loan payments. Sets up automatic loan payment transfers.

  • Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.


Six months to two years of similar or related experience, including time spent in preparatory positions.


A high school degree or GED is required.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Equal Employment Opportunity and Affirmative Action

Interra is an equal opportunity and affirmative action employer committed to creating a diverse workforce.

Qualified applicants will receive consideration without regard to their race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran among other factors.

Accessibility Accommodation

Interra Credit Union invites all qualified and interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please contact HR@interracu.com and one of our Human Resources Consultants will contact you within 48 hours.


Posted: 2021-09-11 Expires: 2021-10-10
Sponsored by:
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Sponsored by:
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Member Advisor

Interra Credit Union
Topeka, IN 46571

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