29 days old

Member Retention Field Associate (Bilingual - Haitian Creole preferred) - Queens, New York - PS20891

Anthem, Inc.
Queens, NY 11424
  • Job Code
    PS20891
Anthem, Inc. is the nation's leading health benefits company serving the needs of approximately 40 million medical members nationwide.

Your Talent. Our Vision. At Empire Blue Cross Blue Shield, a proud member of the Anthem, Inc. family of companies, its a powerful combination, and the foundation upon which were creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve.



Member Retention Field Associate -Haitian Creole Bilingual preferred -PS20891





Work Location: This position will work out of our office in Queens, NYC.





This position is responsible for managing members scheduled to lose Medicaid, FHP or CHIP coverage in the recertification process.





Primary duties may include, but are not limited to:



  • Manages members and recertifies their benefits with the State prior to the member losing coverage.

  • Manages enrollment with completing applications that were submitted as incomplete or were determined to have presumptive or temporary eligibility.

  • Collects delinquent premiums to ensure members do not lose healthcare coverage.

  • Completes assigned appointments in a timely manner.

  • Creates recertification appointments by home visits from member contact lists.

  • Attends recertification events.


Qualifications

  • Requires a high school diploma

  • 1+ years of related Customer Service experience; or any combination of education and experience, which would provide an equivalent background.

  • Ability to work 9:00am - 6:00pm ET and occasional Saturdays, as needed.

  • Requires the ability to pass Marketing Training Program to become certified as a Facilitated Enroller in NY State within 30 days.


  • Bilingual in Haitian Creole strongly preferred.

Anthem, Inc. is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.





Posted: 2019-07-21 Expires: 2019-08-19
Sponsored by:
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Sponsored by:
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Member Retention Field Associate (Bilingual - Haitian Creole preferred) - Queens, New York - PS20891

Anthem, Inc.
Queens, NY 11424

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