1+ months

Merchant Sales Officer

Grand Rapids, MI 49507
Merchant Sales Officer

Grand Rapids, Michigan

**Job Description:**


The Merchant Sales Officer (MSO) is the primary solutions architect working in partnership with the GTS and LOB sales teams and clients across BB, GCB and GCBK. The remit could include general support regionally or a specific industry sector focus such as: Healthcare & Colleges/Universities, Consumer & Retail, Commercial Real Estate, Media & Telecom, General Industries, PSB and Petroleum.

Industry specialists will have a deep understanding of segment verticals including growth, opportunities and challenges; know industry specific tools like Yardi, Real Page, Tempus, InstaMed, Oracle, NCR, etc.; and are well versed in points of integrations to specific industry centric peripherals, workflow tools, ISVs.

Regional/LOB aligned associates will need to have a deep and wide understanding of the client segment, Payment ecosystem, merchant processing and how to match our solutions against the needs of our clients.

The MSOs primary objective is to drive sales within their respective portfolios by serving as the technical consultant to both internal sales teams and their clients. Through the client engagement process, the MSO will provide consultative services to highly complex processing configurations that result in architected solution which afford clients the ability to process payments in the most optimal and efficient way possible. The MSO bridges knowledge gaps within platform configurations, associated product, feature, functionality, application, and usability while providing critical feedback to the product owners within the commerce organization.

**Key Responsibilities include but not limited to:**

+ Originates new merchant business either self-sourced or in partnership with the banker and TSO

+ Deep understanding of a clients commerce ecosystem and the ability to consult on ways to integrate, cover industry standards and trends and BACs product solutions

+ Main point of contact for contract negotiations, RFP, pricing

+ Ability to appropriately drive solutions per relationship across the merchant solutions set - transarmour, equipment, IPP, etc.

+ Work across a matrixed coverage organization to achieve objectives - working with banker and TSO to uncover opportunities, advise in the best way to target prospects and close new business

+ Manage the existing portfolio of merchant clients looking for ways to examine the business, drive more volume, deploy more product and responsibly retain and grow revenue

+ Be first point of call for bankers, TSOs and clients on merchant business, advice, portfolio management

+ Provide strategic guidance to help clients stay ahead of merchant trends and be committed to delivering the solutions that make commerce easier


**Skills and Experience required**

+ Consultative sales experience with Business Banking, Large Corporate, and/or Commercial Banking clients

+ Experience within one of the five key industries across BB, GCB and GCBK: Healthcare & Colleges/Universities, Consumer & Retail, Commercial Real Estate, Media & Telecom, and General Industries

+ **10 years of Core Acquiring (Credit/Debit) industry experience**

+ **5+ years of direct sales experience**

+ **5+ years of sales/portfolio management experience, including C-level sales.**

+ Expert knowledge of POS (integrated/standalone) payment interfaces

+ Strong analytical and organizational skills

+ Ability to cultivate and strengthen client relationships with senior business and IT staff member

+ Ability to technically consult with C-level executives within client environment

+ Demonstrated experience working with 3rd party VARs / Integrators and payment gateways

+ Understanding of PC payment applications, merchant services industry applications, accounting systems, competition/competitive landscape in the payments industry, enterprise resource planning systems (ERP), data security (PCI), file formatting, and data transmissions

+ Demonstrated ability to work independently with minimal supervision toward the achievement of personal and team goals.

+ Demonstrated effective communication skills, including written, oral and presentation skills.

+ Effective planning, prioritization and time management acumen.

+ Ability to coach colleagues with less experience and/or knowledge, as necessary.

+ Proficient in Microsoft Excel, Word, PowerPoint, and Outlook, OneNote

+ Ability to quickly learn various sales applications


+ Knowledge and experience in payments, merchant services, or related industry sales and consultation.

+ Consultative mindset, with the ability to develop client and business strategies to maximize growth and development.

+ Technologically savvy; comfortable with tablet and cloud-based solutions.

+ Bachelors Degree or equivalent experience

+ People management background in a sales and/or service environment

+ Sales Force knowledge

+ Knowledge of FDC core systems/infrastructures/interfaces

+ PCI Standards and Information Security knowledge


1st shift (United States of America)

**Hours Per Week:**


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .


  • Banking / Finance
Posted: 2020-03-09 Expires: 2020-06-05

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At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Merchant Sales Officer

Bank of America
Grand Rapids, MI 49507

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