1+ months

Merrill Lynch Market Client Relationship Manager Bloomfield Hills, MI

Bloomfield Hills, MI 48302
**Job Description:**



**Business Overview**



Merrill Lynch Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Lynch wealth management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.



Merrill Lynchs financial advisors help clients pursue the life they envision through a one-on-one relationship with an advisor committed to their needs. We believe trust comes from transparency. Our trusted financial advisors are equipped with access to the investment insights of Merrill Lynch coupled with the banking convenience of Bank of America.



The **Client Relationship Manager (CRM)** is a direct report to the Merrill Lynch Wealth Management Market Executive (MLWM ME) with dual reporting to the Division Client Relationship Manager (DCRM). The CRM functions as a member of the market leadership team. The CRM manages the Client Associates and Service Support Staff along with the branch's Operations Department. Responsibilities of Operations include Funds/Securities Receipt & Processing, Wire & Order and Trade Corrections, and Document Control where the review and approval of all Client Financial transactions takes place. Additionally, the CRM role will be responsible for the overall delivery and management of the client service experience for the Market.



**Specific responsibilities include, but are not limited to:**



+ Ensuring client service expectations are met and exceeded while balancing the risk and exposure for Merrill Lynch

+ Representing the office and Merrill Lynch with clients, prospects, Financial Advisor recruits, vendors, regulators and outside legal counsel

+ Reviewing and approving all new client relationships

+ Managing, training and developing the branch's Client Associates and Service Support Staff

+ Requires diversification and experience with ML Products & Services, Trend Analysis, Risk Assessment, Human Resources and broad Industry Knowledge



**Required Skills:** " **MUST** " have these skills to be minimally qualified.



**The ideal candidate is a self-motivated, client centric individual who has:**



+ Series 7, 66, 9, 10 (or equivalent) Licenses required

+ Series 3, 31 licenses, if warranted

+ Minimum 5+ years professional experience required

+ Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures

+ Strong customer service and communication skills

+ Prior trend analysis experience

+ Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)

+ Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate

+ If currently an internal associate, completion of the Associate Office Management Team Development Program and/or currently a Merrill Lynch Market Client Relationship Manager required



**Desired Skills:**



+ Bachelors degree or equivalent work experience



**_Workday/Job Code Description_**



+ _Responsible for overall delivery and management of the client service experience for the Market and Division._

+ _Accountable for proactive client service, client advocacy, transition management, and problem resolution to improve the client experience._

+ _Responsible for client contact management, direct client contact and the management of service delivery from the branch office, working closely with home office service organizations to ensure superior service to all Merrill Lynch clients._

+ _Responsible for transition and coordination of clients to Merrill Lynch, including review supervision and approval of new accounts._

+ _Responsible for the coordination of recruits transitioning from the competition._

+ _Responds to and resolves complaints, working with Litigation or Compliance personnel, concerning operations/services complaints received from clients or regulators._

+ _Responsible for utilizing PMAC to support the transition of FA accounts as well as opportunities to increase client assets._

+ _Responsible for the management and development of the branch office support staff including operations employees and the Client Associates; this includes but is not limited to conducting performance reviews with support staff and being responsible for resource allocation for the market, managing head count report, etc._

+ _Serve as point of contact for implementation of the WMW in the market, serve as the ongoing WMW conduit for all enhancements, including communications and training._

+ _Responsible for knowledge and experience associated with Operations management expanding the ability to manage the daily processes of an organization, creating operating efficiencies,_ _understanding/designing_ _work flows, while simultaneously focusing on future initiatives and their impact to both the market and the Firm as a whole._

+ _Responsible for identification, follow up, escalation and reconciliation of compliance and other risk matters, and partnering with Specialized Supervision and Legal when appropriate._

+ _Responsible for facilitating the supplemental compensation contract process between the Financial Advisors and Client Associate on an on-going basis._

+ _In partnership with the Office Management Team (OMT), responsible for reassigning accounts._

+ _Ability to monitor, assess, execute and address client needs in an effort to ensure overall service satisfaction, retention and acquisition._

+ _Liaison to various service and operational partners to drive client satisfaction opportunities._



**Posting Date** : 04/11/2019



**Location** :

Bloomfield Hills, MI, BLOOM, 39577 WOODWARD AVE,

- United States



**Travel** : Yes, 20% of the time



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Industry

  • Banking / Finance
Posted: 2019-04-15 Expires: 2019-10-27

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Merrill Lynch Market Client Relationship Manager Bloomfield Hills, MI

Bank of America
Bloomfield Hills, MI 48302

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