7 days old

Mgr, Field Service

Lam Research Corporation
Hillsboro, OR 97123
  • Job Code
Job Responsibilities

  • Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
  • Ensures adequate records and systems are maintained.
  • Schedules personnel responding to critical situations.
  • Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention.
  • Selects, develops and evaluates personnel to ensure the efficient operation of the function.
  • Responsible for supervising all site service operations for semiconductor equipment modules at customer site.
  • Owns and is in charge of the professional representation of service to the customer.
  • Supervises the field service staff to provide technical support, repair and maintenance assistance to customers on all aspects of equipment service. This can be oriented to all types of equipment or dedicated to a certain range depending on the size of the installed base or the products specificity.

Other Job Responsibilities

  • Analyze customer problems and needs to generate actions plans; communicates with field organizations and sales to support customer requirement and evaluate performance.
  • Plans, organizes, controls and monitors all necessary service operations to support site activities by managing the engineering team and setting priorities/goals for engineers.
  • Responsible for administrative and reporting functions for direct reports.
  • Devise and implement plans and preventive maintenance programs that optimize machine/system performance and minimizes down time/unscheduled system interruptions; manage engineers to provide direct guidance and training for customer personnel to establish operations, maintenance and inspection procedures, and techniques.
  • Assumes accountability for continuous customer satisfaction with services received.
  • Professionally represent the company to the customer; develop and maintains good customer relations and participate in meetings on related field service issues.
  • Contributes to developing the departmental budgets under corporate guidelines and monitors the performance against budget targets for revenue and costs; responsible for information flow on all relevant issues and results.
  • Lead the team by informing and communicating on all relevant department and general business issues, gives feedback on individual and team performance and supports the professional development and training of direct reports.
  • Contributes to spares supply and inventory control in analyzing spares and inventory reports due to targets to improve supply and costs; approves spares orders.
  • Manage projects to include budget and timelines for the installation of capital equipment at customer site.
  • Control and manage the scheduling of organization shift coverage and PTO.
  • May perform other related duties as assigned or requested

Minimum Qualifications

  • Technical diploma or University degree, preferably in Engineering.
  • Master's degree preferable.
  • Certifications such as PMP or Lean/Six Sigma a positive
  • Capable of structured problem solving (preferably using 8D methodology)
  • 5-6 years applicable experience in the Semiconductor Industry at Customer Service on-site, or
  • 4-6 years military experience leading technical division or maintenance department running multiple shifts with experience in program deliverables.
  • Must have the ability to travel Internationally

Preferred Qualifications

  • Strong CSBG product knowledge and analytical skills. Understand how our products impact our customer's products
  • Good ability to translate Customer needs into profitable and marketable solutions
  • Strong influence and communication capability
  • Good business sense and value pricing
  • Service: Strong knowledge and applications of Advanced service products

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We Look Forward to Your Application




Nearest Major Market: Portland Oregon
Job Segment: Engineer, Supply, Technical Support, Engineering, Operations, Customer Service, Technology

Posted: 2021-09-11 Expires: 2021-10-10
Sponsored by:
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Sponsored by:
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Mgr, Field Service

Lam Research Corporation
Hillsboro, OR 97123

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