1+ months

Network Security Operations Team Lead

Richmond, VA 23261
**Job Description:**

**Job Description:**

Main responsibilities include but are not limited to:

o Providing leadership to a global group of Security Technical Analysts supporting the Web Content Filtering and Threat/Malware inspection infrastructure for the Bank.

o Acting as a technical point of escalation for complex break-fix incidents within Network Operations.

o Defining the strategy, best practices and standards for the Service Request Fulfillment and Incident Management functions for the domain.

o Managing the day-to-day activities within Service Request Fulfillment and Operations support for the domain.

o Interacting with multiple cross functional teams in the development and execution of projects within the Proxy and Content Inspection Area domains.

o Creating, modifying and representing appropriate configuration changes required to restore service on incidents in adherence to the Banks Change Management procedures.

o Providing resolution to Web Content Filtering and Threat/Malware P1, P2 and P3 incidents including troubleshooting at a network level, engaging vendors, next levels of escalation and documenting incident restoration.

o Working with Problem Management on root cause analysis and corrective actions to prevent a repeat of the associated incidents.

o Collaborating with other internal/external Bank teams such as Network Operations, Engineering and Architecture, and clients on core configuration design requirements/standards and impact assessment.

o Creating, peer reviewing, and implementing proxy/malware designs based on service requests.

o Performing design validation testing when necessary to ensure successful implementation in production.

o Ensuring incident and request support in adherence to standard SLAs for the domain.

o Ensuring new systems are monitored at the right level with alarming and ticket generation tested. Ensuring additions and deletions are entered in the Banks systems of record for designs and that monitoring systems are updated on a timely basis.

o Working with Bank teams and customers to ensure solutions are aligned with support requirements and that the transition and delivery of new systems or upgrades are seamlessly transitioned to production support teams and suppliers.

o Providing proper hand off of ticket/design and relevant details when necessary.

Required Job Skills:

5+ years of experience directly managing Web Content Filtering/Proxy infrastructure in forward and reverse proxy configurations.

Experience as a team leader, supervisor, manager or similar role overseeing a group of highly qualified security engineers. Advanced experience in Bluecoat Director, Bluecoat ProxySG, BCAAA.

Advanced network troubleshooting skills including taking and analyzing packet captures, policy traces, reviewing logs (preferably in Splunk).

Experienced in Incident support, including managing high severity/urgent incidents, incident triaging with other network teams and vendors.

Advanced networking troubleshooting and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Socks, etc.)

Excellent customer facing communication skills in English, customer support and knowledge of ITIL best practices.

Knowledge of authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active Directory.

Technical certifications in Symantec/Bluecoat ProxySG, Bluecoat Analytics, Radware Alteon or FirEye Malware inspection or similar technologies is preferred.

Desired Job Skills:

6-8 years of continuous expertise in Network Operations, Information Security, Cyber Security or similar Network Security fields providing Request, Incident, Change and Problem Management support.

Strong analytical, troubleshooting and problem solving skills and ability to collaborate with other technical areas to define complex configuration designs.

ITIL certification preferred.

At least one professional level certification in Web Content filtering technologies, Network Security or Networks such as CCNA Security, CCNP, BCCPA, BCCPP, CISSP, CCSP, CEH, is desirable.

**Posting Date** : 06/03/2019

**Location** :



- United States

**Travel** : Yes, 10% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

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  • Banking / Finance
Posted: 2019-06-05 Expires: 2019-09-01

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Network Security Operations Team Lead

Bank of America
Richmond, VA 23261

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