20 days old

Night Manager - InterContinental New York Barclay

IHG
New York, NY 10007
  • Job Code
    USA11744-102815

About us



Do you see yourself as a Night Manager? What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.



An icon of refined Manhattan elegance since 1926, the InterContinental New York Barclay re-opened in spring 2016, following an extensive renovation as the citys luxury hotel of choice. Located off Park Avenue in midtown east, The Barclay features 702 beautifully-designed guestrooms with 30 suites, an opulent Presidential Suite and Penthouse Sky Suite with 1,500 feet of outdoor space and Chrysler Building views. The hotel boasts 20,000 square feet of meeting space and two large ballrooms for New Yorks most memorable weddings, benefits, and galas. The Barclay offers a Club InterContinental. It's Gin bar and lounge with light dining, is a dynamic social hub in the hotels expansive lobby. The new Barclay' embraces the hotel's distinctive legacy, while modernizing every detail.



Your day to day



Oversee the hotel operations for the overnight shift to ensure guest service standards are met and that hotel assets are secured and protected.



DUTIES AND RESPONSIBILITIES:



  • Manage overnight operations of the hotel. Conduct periodic walk-through of each department. Tour public areas and grounds to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.

  • Monitor performance of employees scheduled during shift and recommend and/or initiate disciplinary actions in accordance with company rules and policies. Report serious issues to respective management for follow-up.
  • Oversee the front desk and night audit functions in accordance with established procedures; ensure guests receive prompt, professional attention and are greeted upon arrival, and that the audit function and reports are completed on time. Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
  • May also have oversight of the security function at night.

  • Resolve all guest complaints in a prompt and professional manner and in accordance with established service recovery guidelines to ensure guest satisfaction and repeat business.

  • Coordinate employee and guest evacuation/notification in the event of an emergency.
  • Assist in educating employees on current safety issues to ensure compliance with all health and safety regulations. Inform management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.

  • Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.

  • Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.
  • Document and record all incidents involving guests or employees, or other relevant events, on the appropriate reports, e.g., Manager on Duty Report. Report any injuries to Loss Prevention in accordance with policies and procedures.

  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Interact with outside contacts:
    • Guests to ensure their total satisfaction

    • Regulatory agencies, law enforcement or local government authorities regarding safety and compliance matters

    • Other contacts as needed (Professional organizations, community groups, local media)

  • May serve as manager on duty as required.

  • Perform other duties as assigned.

ACCOUNTABILITY:



Represents the hotels management in judgment and decision making while typically in charge of hotel operations in the absence of General Manager and/or other management staff. Does not routinely perform front desk or night audit functions.



What we need from you



Some college and three years guest service/hotel experience, or an equivalent combination of education and/or experience. Must have full knowledge of the guest service/night function and some supervisory training/experience preferred. Must speak fluent English. Other languages preferred.



This job requires ability to perform the following:



  • Carrying or lifting items weighing up to 25 pounds

  • Frequently standing up and moving about the hotel

  • Frequently handling objects and equipment

  • Frequently bending, stooping, and kneeling

Other:



  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

  • Reading and writing abilities are utilized often when completing paperwork and shift reports, and giving and receiving instructions.

  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

  • Problem solving, reasoning, motivating, organizational and training abilities are used often.

  • Ability to travel to attend workshops, conferences, etc.

  • May be required to work nights, weekends, and/or holidays.

What we offer



In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.



IHG is an equal opportunity employer: Minorities /Females / Disabled / Veterans.







Posted: 2019-11-22 Expires: 2019-12-21
Sponsored by:
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Sponsored by:
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Night Manager - InterContinental New York Barclay

IHG
New York, NY 10007

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