20 days old

Night Manager

Melbourne, VIC 3206
  • Job Code

About us

As the worlds largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. InterContinental Hotels Group inspires us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If youd like to embrace a wider world of experiences and opportunities, wed like to welcome you to the worlds most international luxury hotel brand.

Your day to day

Responsible to co-ordinate and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm 7am. Your day to day tasks may include Prepare contingency reports Supervision of Night staff Oversees the Night Audit Function Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking Meet and Greet VIPs Handle all Complaints Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures Efficient check in and check out process Review and monitor early morning wake up procedures Post room charges Maintain correct guest registration cards Maintain special programs (eg frequent flyer; priority club) Effective management of incoming and outgoing calls Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book Review arrival lists and anticipate needs

What we need from you

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Good writing skills Proficient in the use of Microsoft Office and Front Office Property Management System (Opera) Problem solving, training and organizational abilities Two years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. Full Driver's License is compulsory in this application.

What we offer

With a family of 9 brands and more than 5,500 hotels in 100 countries, well give you opportunities to learn new skills and grow your career; not forgetting a competitive salary and benefits package with hotel discount worldwide! Youll not only join a brand that believes in the importance of superior, understated service and outstanding facilities, but also a team that is passionate about connecting guests to what's special about the destination and sharing that knowledge so guests leave with an authentic and memorable experience. Most importantly, we give you Room to be yourself. If this sounds like the perfect move for you, apply online now! Get in touch and tell us how you could bring your passion and your individual skills to IHG.

Posted: 2019-04-29 Expires: 2019-05-28
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Night Manager

Melbourne, VIC 3206

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