20 days old

Operations Expert - Tampa, FL - PS30685

Anthem, Inc.
Tampa, FL 33602
  • Job Code
    PS30685
Anthem, Inc. is the nation's leading health benefits company serving the needs of approximately 40 million medical members nationwide.

Your Talent. Our Vision.At Anthem, its a powerful combination, and the foundation upon which were creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we willdrive the future of health care.





This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.





Operations Expert: Tampa, FL





Responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.

Primary duties may include, but are not limited to:

  • Serves as a first line resource for operation associates for workflow and technical related processes;

  • provides operational training;

  • assists associates by answering day-to-day technical questions;

  • encourages a teamwork environment;

  • monitors inventory to ensure workflow remains uninterrupted;

  • handles complex case research and resolution;

  • reviews, interprets and maintains records of service level, quality, accuracy, and productivity;

  • reviews department policy and procedure manuals for accuracy;

  • works with training department to ensure procedures and policies are accurate and complete.


  • Requires HS diploma or equivalent;

  • 5 years related experience and 3 years of experience and expertise with company relevant automated processing systems;

  • or any combination of education and experience, which would provide an equivalent background.

  • Previous leadership experience preferred.

  • For URAC accredited areas the following applies: Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Anthem, Inc. is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com.An Equal Opportunity Employer/Disability/Veteran.





Posted: 2019-11-24 Expires: 2019-12-23
Sponsored by:
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Sponsored by:
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Operations Expert - Tampa, FL - PS30685

Anthem, Inc.
Tampa, FL 33602

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