19 days old

Operations Manager 2

Jacksonville, FL 32202
  • Job Code
At Document Custody we provide document review, certification and safekeeping services for customers which include investment banks and government agencies. The Operations Manager 2 position is part of the Release Operations team and will manage the day-to-day operations. This role will manage non-exempt employees to ensure effective delivery of services, provide training, performance management, and coaching. This manager would have a team of 7-10 employees and up to 1-5 contract resources. The work environment is fast paced with lots of change so you will be resilient in nature and able to adapt quickly and embrace the pace of change. This position will report to Amy Pratt.
Responsibilities will include:
  • Supervise the daily release volumes and other departmental processes to ensure service levels are met.
  • Manage staffing levels by planning and adjusting resources to meet deadlines and retaining contract resources as necessary.
  • Ensure employees and contract resources are fully productive and meeting quality standards.
  • Conduct monthly one-on-one meetings with each employee to review progress and provide ongoing feedback.
  • Ensure production and quality results are inputted daily into the Quality and Production database.
  • Ensure employees time is inputted daily, accurately and timecards are approved each week.
  • Ensure release processes and procedures are followed and documented.
What will you bring to the role?
  • Minimum of 3 years of experience in one or a combination of the following: operations, customer interaction, production or general office environment demonstrated through work on in lieu of military experience
  • 2 years of leadership experience includes coaching, training and mentoring
  • Document Custody experience
  • Knowledge and understanding of emBTrust
  • Ability to motivate others to strive for higher performance
  • Ability to work effectively, in a team environment
  • Strong organizational, multi-tasking, and prioritizing skills
Compensation. Target: Min 42,400 Mid 53,000 Max 63,600

Posted: 2022-09-09 Expires: 2022-10-08
Sponsored by:
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Sponsored by:
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Operations Manager 2

Jacksonville, FL 32202

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