6 days old

Operations Project Analyst

Richmond, VA 23261
**Job Description:**

Works on various project related activities in an operation department or business unit. Researches and documents organizational reviews, workflow analysis, and management and or staff analysis. Analyzes assembled data to define problems. Resolves moderately complex problems based on knowledge of the business, as well as general project guidelines. Explains and interrupts project procedures. Requires a working knowledge of the operations area.

Position Summary

+ Responsibilities include, but are not limited to, acquiring and maintaining a high level of proficiency as well as a comprehensive knowledge of the teams daily workflow. This includes research and resolution of complex and varied business partner requests, current awareness and knowledge of Customer Systems User Interface (CSUI) capabilities as well as system interactions and flow as it relates to maintenance and correction of customer and account data.

+ Functions also include administering defined procedures, providing analysis, understanding of business rules and non-standard procedures and providing statistical reporting to management and business partners as required. Expected to continually seek process improvements, offer suggestions and take initiative to resolve outstanding items. Identify data quality and risk impacts and maintain proficiency levels to support team goals.

+ May assist project consultants with project management responsibilities related to technology enhancements or customer and product conversions. Acts as liaison and troubleshoots operational issues with appropriated business partners. May be asked to lead projects independently.

Required Skills

+ MS Office experience, specifically strong Excel knowledge and skills.

+ Demonstrated analytical skills.

+ Must be able to work well in a team environment and independently.

+ Must have strong interpersonal and communication skills.

+ Must demonstrate leadership qualities, be flexible and have the ability to quickly adapt to change.

Desired Skills

+ Project Engagement or Management experience

+ Knowledge of Customer/Account Information Systems used enterprise wide (i.e. Interact, Synergy, CSUI, LEAN, BOSS)

**Posting Date** : 08/07/2018

**Location** :


- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

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At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Operations Project Analyst

Bank of America
Richmond, VA 23261

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