11 days old

Part Time - Front Desk Agent - IHG Army Holiday Inn Express Hotel - Fort Campbell, KY

IHG
Fort Campbell, KY 42223
  • Job Code
    USA14347-185172

About us



At Intercontinental Hotels Group, we own, operate and franchise more than 3500 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired and successful hotel company the world over.



At Holiday Inn Express we want our guests to relax and be themselves which means we need team members to:



Be you by being natural, professional and personable in the way you are with people



Get ready by taking notice and using your knowledge so that you are prepared for anything



Show you care by being thoughtful in the way you welcome and connect with guests



Take action by showing initiative, taking ownership and going the extra mile



Your day to day



Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests



Check guests in, issue room keys, provide information on hotel services and room location



Ensure required identification is taken from guests at check-in in line with local legislative requirements



Answer phones in a prompt and courteous manner



Up-sell rooms where possible to maximize hotel revenue



Answer, record and process all guest calls, messages, requests, questions, or concerns



Record guest preferences in the system



Check guests out, including resolving any late or disputed charges



Accurately process all cash and credit card transactions using established procedures



Issue, control, and release guest safe-deposit boxes in line with hotel procedures



Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up



Take action to solve guest problems/complaints using appropriate service recovery guidelines



Follow established hotel safety protocols and procedures always. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty



May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes



Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service



Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.



What we need from you



You need a High School diploma or equivalent, plus one-year front desk/guest service experience and some college is preferred. You may be required to work nights, weekends, and/or holidays.



Frequently standing up behind the desk and front office areas



Handling objects, products, and computer equipment



Basic computer skills to operate various property management and reservations systems, etc.



Being passionate about people and service



Strong communication skills essential when interacting with guests and employees



Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests information updates, etc.



Basic math skills are used frequently when handling cash or credit.



Problem solving, reasoning, motivating and training abilities are often used



What we offer



In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.







Posted: 2020-06-29 Expires: 2020-07-28
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Part Time - Front Desk Agent - IHG Army Holiday Inn Express Hotel - Fort Campbell, KY

IHG
Fort Campbell, KY 42223

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