20 days old

Patient Account Representative III - Patient Services

University of Oklahoma
Oklahoma City, OK 73102
  • Job Code
OU Physicians is Oklahoma's largest physician group and encompasses almost every adult and child specialty.

This position has a high phone volume and is located in the OU Physicians Patient Accounts Department.

Participates in the patient
processing and accounts receivable functions of the organization which includes
patient registration, billing, collections, follow-up, payment posting, and


  1. Patient

    1. Review patient admitting records and extracts relevant

    2. Records patient identification and demographic
      information in the computerized billing system.

    3. Contacts agency representatives to verify type and
      extent of coverage.

  2. Billing
    1. Works
      with all areas of the organization in getting any necessary or requested
      documentation for patients, insurance carriers or other areas.

    2. May
      interact with hospital patient accounting or records personnel to obtain
      patient demographic or other billing information.

    3. Operates
      hospital information system terminal to obtain patient demographic information,
      patient insurance information and status of approvals or denials.

    4. Assists
      in resolving department problems with billing.

    5. Maintains
      records of charges, payments, third party charges, etc.

  3. Collection

    1. Answers
      patients questions regarding statements, agency coverage, etc.

    2. Handles
      correspondence regarding collection activity and records results.

    3. May
      receive patient payments and/or issue payment receipts.

  4. Follow-up

    1. Initiates contact with patients and/or third party
      carriers if there is a delay in responding to statements or claims.

    2. May process incoming and outgoing mail.

    3. May receive incoming telephone calls and resolve issues

    4. Records results of mail and telephone contacts on the
      computer billing system.

    5. Interfaces with patients, physicians, and others
      regarding professional billing operations and funds.

  5. Payment posting

    1. Post
      receipts to proper patient accounts.

    2. Compare
      batch proofs and source documents for accuracy.

    3. May be
      responsible for the departments cash drawer.

  6. Reporting

    1. Assists in
      reviewing and balancing transaction reports for administration.

    2. Reconciles
      daily receivables reports.

  7. As Needed

    1. Performs
      various duties as needed in order to successfully fulfill the function of the

    2. Ability to
      interpret and apply policies and procedures

Education: High School Diploma or GED

Experience:24 months experience in Medical Billing, Medical Collections, Medical Billing Systems (IDX or other) and general office or computer data entry


  • Medical
    billing knowledge
  • Ability to type 45 wpm with 70%

  • Ability
    to use 10-key by touch with 7,000 ksp

  • Basic
    Microsoft Excel and Word knowledge

  • Read
    EOB's (explanation of benefits)

  • Analytical

  • Organizational

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Patient Account Representative III - Patient Services

University of Oklahoma
Oklahoma City, OK 73102

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