14 days old

Patient Care Center Supervisor

Desert Radiology
Las Vegas, NV 89101
  • Job Code
Apply Now Patient Care Center Supervisor
2020 Palomino Lane, Las Vegas, NV 89106, 2020 Palomino Lane Suite 100, Las Vegas, Nevada, United States of America Req #811

Thursday, November 21, 2019

Supervises and participates in the workflow process of the Scheduling, Eligibility and Prior Authorization functions within the Patient Care Center. This is a fulltime position working in thePatient Care Center (PCC) at the Palomino location.



1.Supervises and participates in the day-to-day functions of the PCC Quality Department. Responsibilities include, but are not limited to:

    • Serving as the initial contact for department-specific issues.
    • Monitoring/troubleshooting issues related to workflow, work processes, and backlog.
    • Providing timely feedback to the Patient Care Center Manager regarding department-specific issues.
    • Interviewing and selecting personnel.
    • Training new staff members and coordinating staff schedules.
    • Appraising performance.
    • Administering salaries.
    • Developing and coaching subordinates.
    • Maintaining engaged employees to contribute to a committed workforce.
    • Adhering to all employee policies set forth by the company.
    • Ensuring a high level of internal and external customer service.
    • Monitoring employee engagement and addressing


  • Knowledge of health care insurance practices to include regulations, billing, and coding requirements
  • Knowledge of scheduling procedures, paperwork processing requirements, and various insurance coverages
  • Knowledge of CPT and ICD-9 coding, authorization and eligibility practices and paperwork processing requirements
  • Knowledge of medical terminology
  • Knowledge of scheduling and eligibility software
  • Knowledge of and experience in using office equipment including telephone, fax, computer and photocopier
  • Knowledge of and experience in using radiology-related computer systems (RIS)
  • Knowledge of customer service concepts and techniques
  • Ability to pay close attention to detail for extended periods of time.
  • Ability to apply good judgment and problem solving skills.
  • Ability to communicate clearly in person and on the telephone.
  • Ability to use interpersonal skills to effectively interact with physicians, other facility staff, patients and families when providing instructions or responding to questions or exchanging patient-related information
  • Ability to organize and prioritize tasks effectively
  • Ability to read, understand and follow oral and written instructions.
  • Ability to file correctly by alphabetic or numeric system
  • Ability to maintain confidentiality of patient record information
  • Ability to appropriately supervise personnel and provide leadership
    Experience with Process Improvement Analysis and Implementation

  • Minimum three years demonstrated proficiency in Scheduling, Eligibility and/or Prior Authorization
  • Strong verbal and written communication skills
  • Demonstrated leadership abilities
  • This company is an equal opportunity, affirmativeactionemployer and makes employment decisions without regard to age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation, national origin or any other characteristic protected by federal, state or local law. This policy shall include, but is not limited to, the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training, layoff and termination.

    Other details

    • Job Family 5A Support Staff - Supervisor
    • Pay Type Hourly

    • 2020 Palomino Lane, Las Vegas, NV 89106, 2020 Palomino Lane Suite 100, Las Vegas, Nevada, United States of America

    Apply Now

    Posted: 2019-11-23 Expires: 2019-12-22
    Sponsored by:
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    Sponsored by:
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    Patient Care Center Supervisor

    Desert Radiology
    Las Vegas, NV 89101

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