12 days old

Principal Client Experience - Data Analyst - 184690

San Dimas, CA 91773
  • Job Code
    184690
\u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003EADP is hiring a Principal Client Experience Analyst.\u003C/strong\u003E In this position you will be responsible for analysis and reporting of product, operations, service, and survey data that drives decision making for the Compliance Solutions division. Leverage a variety of analytical tools to provide information that is flexible, responsive and nimble to changing business needs. The Senior Data Analyst is responsible for Analysis/ Consulting, Configuration/ Integration, Validation/ Support and Project Planning for all aspects of the analytics and survey programs with a focus on predictive Analytics, Reporting and Survey Administration.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EAt ADP we are driven by your success.\u003C/strong\u003E We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.\u003Cbr /\u003E\u003Cbr /\u003EWe strive for every interaction to be driven by our \u003Cstrong\u003ECORE\u003C/strong\u003E values: \u003Cstrong\u003EInsightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, \u0026 Social Responsibility.\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ERESPONSIBILITIES:\u003C/strong\u003E\u003C/p\u003E \u003Cp\u003E\u0026nbsp;\u003C/p\u003E \u003Cp\u003EAnalytics/Consulting/Communicating\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022color: black;\u0022\u003EPartners with business units to identify and understand pain points, business needs, and process gaps, to define and create visualizations and dashboards that support business decision making and problem solving\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003ELeverages SQL and Tableau to perform detailed data analysis and build visualizations to explore and understand data sources.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EExercises data visualization and user experience best practices to implement new analytics dashboards.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EViewed as a credible, value-added partner across the business providing meaningful analytic conclusions and recommending innovative solutions.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EConducts NPS and voice of the client reporting and analysis.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EProvides professional consulting in the areas of tool customizations, business processes, analytics, complex custom reports and special projects.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EWorks with Business Unit champions and Subject Matter Experts (SMEs) to define requirement related to reporting, analytics, trending and communications.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003ECreate business requirements based on detailed analysis of Business Unit needs.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003ECoordinates and consults with Corporate IT for customization work.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EDevelops ad hoc inquiries to assist in reporting, categorization and analysis.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EProvides demos and training for champions and SMEs, including documentation as required for reporting, analysis, trending and communication.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EConfiguration/Integration\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022color: black;\u0022\u003EWorks and counsels with business units on system and service configuration tools, tool adaptation and business best practice solutions.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003ETune complex Tableau workbooks and large datasets for optimal performance and maintainability \u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EDetermines best methodology and oversees the accurate and timely conversion of survey data, reporting and analytics.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EConsults on interfaces to internal and external systems.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EValidation/Support\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022color: black;\u0022\u003EBuilds survey control information and oversees the pre- and post-implementation testing of tools, processes, reports and alerts.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EPerforms testing and support during UAT, works to resolve defects/ issues\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003ESupports the business unit during the production release of new tools, reports, alerts and analytics.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EProvides Tier I/II support for the tools, reports and systems supporting analytics-based insights to the business units\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EProject Planning\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022color: black;\u0022\u003EParticipates in establishing and monitoring of Business Unit implementation schedule and report status to Project Team Members.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EEnsures issues and risks are documented and work with team members to resolve.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003EKnowledge Sharing of Best Practices\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022color: black;\u0022\u003EWorks collaboratively to standardize all aspects of process, analytics, reporting and survey administration with consideration for the unique needs of the individual businesses.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003ETrains appropriate users on analytical tools to ensure widespread adoption of best practices in collecting and analyzing data for actionable recommendations to leaders.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EPerforms other related duties as assigned.\u003C/li\u003E \u003C/ul\u003E \u003Cp\u003E\u003Cstrong\u003EQUALIFICATIONS REQUIRED:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022color: black;\u0022\u003E8 to 12 Years of Directly Related Experience \u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003E2 years of daily use experience with Tableau and SQL\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EBachelor\u0027s Degree or its equivalent in education and experience with a Major Area of Concentration in BS in Finance, Accounting, Statistics\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E \u003CP\u003E\u003Cdiv\u003E \u003Cp\u003E\u003Cstrong\u003EPreference will be given to candidates who have the following:\u003C/strong\u003E\u003C/p\u003E \u003Cul\u003E \u003Cli style=\u0022color: black;\u0022\u003ERelated experience in analytics, market intelligence and analytics, financial modeling or statistical analysis\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EExcellent quantitative and analytical skills, and strong attention to detail\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EExcellent project management skills \u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EExperience with ETL\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EStrong verbal and interpersonal skills, with demonstrated ability to work with and communicate at all levels of staff and management.\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EAbility to interpret data into actionable recommendations\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EStrong Excel skills required, including data modeling and ad hoc analysis\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EExperience with Medallia and Clarabridge a plus\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003ENet Promoter Certified Associate or equivalent knowledge of Net Promoter System methodology\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EExperience building out predictive NPS model a plus\u003C/li\u003E \u003Cli style=\u0022color: black;\u0022\u003EIdeal candidate will be passionate about making a big impact on a small, entrepreneurial team that\u0027s housed in a large organization.\u003C/li\u003E \u003C/ul\u003E \u003C/div\u003E\u003C/P\u003E \u003CP\u003EWe\u0027re designing a better way to work, so you can achieve what you\u0027re working for. Consistently named one of the \u0027Most Admired Companies\u0027 by FORTUNE\u00AE Magazine, and recognized by DiversityInc\u00AE as one of the \u0027Top 50 Companies for Diversity,\u0027 ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. \u0022Always Designing for People\u0022 means we\u0027re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.\u003C/P\u003E \u003CP\u003EAt ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\u003C/P\u003E
Posted: 2019-11-01 Expires: 2019-12-12
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Principal Client Experience - Data Analyst - 184690

ADP
San Dimas, CA 91773

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