11 days old

Principal Salesforce/Marketing Cloud IT Business Systems Analyst - Diabetes Operating Unit

Northridge, CA 91325
  • Job Code
Remote-based position due to the on-going Covid-19 Pandemic. Upon approval of "Return to Office" site guidelines, it is preferred to have the person in this role work from the Medtronic office located in Northridge, CA, however, candidates who prefer to work remotely within the US or onsite at another US-based Medtronic facility will also be considered.

Bring your talents to an industry leader in medical technology and healthcare solutions - we're a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.

Join us for a career in IT that changes lives.

Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT

We believe that when people from different cultures, genders, and points of view come together, innovation is the result -and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.

The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We're committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions are designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.

As a Principal IT Business Systems Analyst, you will be responsible for overseeing the analysis and technical deliverables for projects, programs, and processes, primarily in the areas of Salesforce applications. Responsibilities will include analyzing requirements, level of effort estimations, configurations, implementations, and supporting on-going enhancement and sustainability of the platform. You will collaborate closely with Business Product Owners, Architects, Operations, Design, Development, and Testing teams to help deliver on the end-goals of the business.

Consults with business stakeholders to understand and evaluate current business processes and identify complex business problems and needs turning those needs into system requirements.
Provides technical expertise for system functional specifications and deploys new and current systems, processes and procedures in a cost-effective manner.
Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager.
Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results.
Lead large projects or processes that span outside of immediate job area.
Develops solutions to complex problems, makes improvements of processes, systems or products independently to enhance performance of job area.
Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels.
May negotiate with others to reach understanding or agreement, and influence decision-making.
Work with cross functional teams across the company as the business partner to gain operational efficiencies
May lead cross-functional linked teams to address business or systems issues.
Handle all inbound user requests, troubleshoot, and respond to them in a timely manner
Act as liaison between our business partners and the delivery team
Responsible for leading agile team ceremonies including backlog refinement, sprint planning, daily stand-up, sprint reviews and sprint retrospectives
Perform and document program unit tests based on sample data, stipulated functional test conditions and stipulated expected results
Performs Change Management functions including documentation and administration of assigned release activity
Create and maintain thorough, up-to-date, functional, and technical systems documentation
Be a self-starter and team player with solid verbal and written communication skills

MUST HAVE (Minimum Qualifications)
Bachelor's degree
7+ years of experience with a bachelor's degree or 5+ years of experience with an advanced degree

NICE TO HAVE (Preferred Qualifications)
Strongly Preferred:
o 2+ years of experience working knowledge with Salesforce Products
o Understanding of CRM principles. Sales, Service, and/or Marketing Cloud preferred
o Experience with project management methodologies to create and maintain timelines
o Experience using Agile methodology and tools (i.e., Jira) to manage sprints and releases
o Impeccable customer driven mindset
o Extremely high attention to detail
o Strong Problem Solving and Critical Thinking skills
Previous roles in a consulting or high growth, tech environment highly desired
Strong relationship building skills coupled with the ability to develop consensus
Experience with the new lightning framework a plus
Knowledge in SOQL and Visualforce/APEX is desired

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Additional Information

  • Posting Date: Oct 6, 2021
  • Travel: No

Posted: 2021-10-08 Expires: 2021-11-06
Sponsored by:
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Sponsored by:
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Principal Salesforce/Marketing Cloud IT Business Systems Analyst - Diabetes Operating Unit

Northridge, CA 91325

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