7 hours
  • Job Code
JobTitle: Process Design Specialist
Job ID: 464
Salary Range: 72520.0- 110610.0
Job Category: Credit
Grade Level: 22C
Employment type: Full-Time
Relocation Available: No
Closing Date: May 28, 2019
Location: Omaha
Team: Centralized Business Solutions

Position Description:


Develop and maintain business process design, documentation, implementation of business process for multiple lending delivery channels, taking into account business knowledge, needs of lending operations, and lending system alignment. Consult with Risk Management and Legal teams to ensure that business process design mitigates risk to the Association. Facilitate the implementation and coordinated communication of business processes by collaborating with support, training, and systems teams as appropriate.. Influence process innovation by evaluating and incorporating industry best practices and obtain regular input from business users. Provide second level support to business users related to lending process/procedures. Work in a team environment to accomplish team goals. 




Essential functions of the position include, but are not limited to: 

  1. Develop and maintain process documentation for lending business processes
  2. Design lending business processes, including assisting in the development and documentation of business requirements for lending software applications, by taking into account the needs of all stakeholders impacted by the process
  3. Responsible for consulting with stakeholders to ensure appropriate risk mitigation controls are included in business processes
  4. Facilitate the implementation of business processes and definition of respective requirements by coordinating with support, training, and systems teams
  5. Lead in the development of coordinated communications, business process and procedures, lending delivery channel operations impacts, manuals and forms. Assure procedures maintain balance between effective processes, and safe and sound lending practices including appropriate internal controls.
  6. Influence process innovation by evaluating and incorporating industry best practices and obtain regular input from business users.
  7. Provide second level user support on business systems, policies/procedures, processes, workflows, performance issues, trouble shoot and answer questions regarding systems, credit policies/processes and lending delivery channel operations. Activities include responding to user feedback, researching issues, determining causes, taking resolution action, and communicating results to users and support personnel.
  8. Consult with Operational Risk and Legal Teams for control design as it relates to statutes, regulations, policies and procedures for implementation of lending and operational matters.
  9. Work collaboratively to ensure the success of team and assigned functional teams. 

Additional functions of the position may include:

  1. Performs other related duties as assigned.


Bachelors and/or advanced degree in accounting, business administration, agriculture, economics, finance, computer science, or equivalent training and experience. Minimum of 3 to 5 years experience researching, analyzing, and developing business processes. Minimum of 3 to 5 years credit related and lending operations experience with Farm Credit System experience preferred. Minimum of 3 to 5 years of credit policy and procedure interpretation and development experience preferred. Technical writing skills preferred with strong background in developing process and procedure documentation.

Duties require: 

  • In-depth understanding of the Association’s business systems, processes, workflows, products, policies, procedures, and upstream/downstream impacts.
  • Solid ability to contribute business knowledge to design, develop, implement, support, and enhance multiple business processes with minimal coaching.
  • Ability to identify best practices, trends, and opportunities for process improvements and to collaboratively achieve process improvements.
  • Ability to support the Business Solution Managers in defining business requirements, features, and functionality for business systems and to work effectively as a partner.
  • Experience in developing business processes, procedures, and standards and ability to interpret policies, procedures, and regulations affecting company.
  • Ability to successfully handle multiple tasks and projects impacted by significant technology constraints and competing deadlines.
  • Strong interpersonal relationship skills.
  • Ability to exercise leadership and judgment to develop solutions to complex issues.
  • Ability to identify business process requirements, design business process, and understand how business processes and systems integrate and interact with one another.
  • Ability to communicate clearly in writing and orally to multiple audiences and to promote open communication.
  • Ability to lead effectively through change and identify and eliminate barriers to change.
  • Passion for serving customers and carrying out the mission and purpose of the team.
  • Ability to work effectively in a team environment and effectively demonstrate team building attitude and skills.
  • Proficient in Windows environment using Microsoft Word, Excel, and Internet Explorer.


All levels of Association staff; external business partners; other Farm Credit System entities.


  • Ability to use computer. This involves reading the screen and keying/typing information.
  • Ability to work effectively in a team environment and effectively demonstrate team building attitude and skills.
  • Proficient in Windows environment using Microsoft Word, Excel, and Internet Explorer.
  • Ability to reason, judge, compare, calculate, evaluate and critique such information as written materials, numerical data, responses to customer needs and/or other work related activities.
  • Ability to complete work in an acceptable timeframe and manage a variety of detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives and satisfy internal and external customer needs related to the job.
  • Ability to understand and explain various subject matter and consult on concepts, programs, terminology and methods.
  • Ability to operate the telephone and respond to calls and in-person inquiries.
  • Ability to move about the office with occasional reaching and bending.
  • Ability to successfully interact with and represent the organization to staff, officers, board members, customers, industry specialists, and the public at all levels.
  • Ability to use a keyboard/calculator/computer. This involves reading the screen and keying/typing information.
  • Ability to use and understand various computer software related to carrying out essential responsibilities of the position.
  • Ability to travel by auto or commercial transportation (up to 10% to carry out essential responsibilities).

Requirements of the job include the ability to do the work, with or without reasonable accommodations. It is the Associations’ policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time.

This document does not create an employment contract, implied or otherwise, other than \"at will\" employment relationship.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



  • Banking / Finance
Posted: 2019-05-21 Expires: 2019-06-20
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Process Design Specialist

Farm Credit Services of America
Omaha, NE

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