20 days old

Process Mgt Specialist- Open to Remote Candidates

Dresher, PA
  • Job Code

Prudential is a company with ambitious professionals working together across a multitude of disciplines. Together, we are building a better financial future for our customers and our communities around the globe. At Prudential, we understand that a company is only as good as its people. This simple fact is central to all that we do. We call it the Talent Mindset a company-wide commitment to attract and develop the dedicated professionals whose insights, innovation, and hard work fuel our success and make us a global leader in financial services.

Primary accountability for the Vendor Engagement Manager is to manage outsourced vendor relationships who handle the retrieval and completion of underwriting requirements needed for the Life New Business Underwriting process. This individual will serve as a single point of contact with key vendor partners who serve as Third Party Administrator for Prudential Medical requirements. Additionally, responsibilities include oversight of the Vendors performance to ensure contractual expectations and all required activities are being executed by the Vendor, both in terms of quality and timeliness of execution. In this role, the need to monitor, maintain and report on vendor performance, including Service Level Agreements (SLAs), Key Performance Indicators (KPIs), will be required. Periodic meetings with all vendors are ongoing and will include, but not limited to, formal monthly meetings, periodic business reviews and annual on-site vendor visits where the work is being completed or managed. This includes diagnosing and resolving any issues or escalations related to the vendor process or performance. The Vendor Engagement Manager needs to understand the importance of the business objectives and help drive the process towards achieving those goals. The successful candidate will also partner with our internal due diligence subject matter experts to conduct security reviews and audits of the services being provided to ensure sufficient controls are in place. They will serve as the liaison between the Business, Vendor and the Vendor Governance organization within Individual Life, providing input and updates as necessary to ensure monitoring plans and action items are managed appropriately and effectively. This position will be based out of Dresher, Pa, but depending on the candidates experience other areas of the country will be considered. After training is completed, working from home may be an option.

Qualifications / Requirements:

  • Bachelors degree preferred or equivalent work experience

  • Ability to Manage Vendor relationship and serve as single point of contact with key vendor partner who serves as Third Party Administrator for Prudential Medical requirements

  • Ability to serve as bridge between vendor and internal stakeholders, including control functions (e.g., Risk, Legal, Compliance)

  • Possess a customer-focused mindset; must be able to understand the importance of stakeholders business objectives and drive the process towards achieving those objectives

  • Proven ability to think strategically including the ability to analyze data and communicate effectively regarding the Vendors performance

  • Strong skills in Microsoft Excel, Word, and PowerPoint.

  • Experience developing reports and presentations

  • Strong analytical, problem solving and influencing skills

  • Independent self-starter, with proven ability to work on multiple tasks with commitment and willingness to see issues through to resolution

  • Ability to prioritize, learn new systems and adapt to change quickly

  • Understanding of vendor management process preferred, but not required

  • Understanding of medical requirement gathering process in support of Underwriting preferred, but not required

  • May be required to represent the Vendor Engagement team on special projects or initiatives

  • Minimal travel required

Sponsored by:
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Sponsored by:
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Process Mgt Specialist- Open to Remote Candidates

Dresher, PA

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Dresher, PA

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