13 days old

Process Specialist

Austin, TX
  • Job Code

The role requires the successful candidate to learn and adapt quickly by using your technical savviness and strong command of the English language. Your ability to review content against policies and brand guidelines will be crucial. You must be able to navigate through a great deal of ambiguity in a fast changing environment. Youll feel quite at home, if you are the type of individual who can grasp complex technical concepts quickly. Our teams operate efficiently since each team member plays a big role in continuous process improvement. Youll be expected to proactively participate in meeting and exceeding individual and collective team targets.

Required Qualifications:

  • High school diploma or equivalent

  • A proven track record of delivering on deadlines and KPI's

  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

  • 1+ years Client-facing experience or Customer Support & Correspondence using all modes of communication (email, chat, phone and/or video conference).

  • 1+ years experience in Writing, Journalism, Advertising, PR, or Marketing; preferably in an online setting.

  • Demonstrated creative problem-solving approach and strong analytical skills.

  • Proven ability to balance multiple priorities and strong attention to detail.

  • Proficient with Email, Social Media Platforms, and MS Office programs (i.e. Word, Excel, PowerPoint)

  • Excellent oral & written communication skills

  • Ability to interface with different internal and external teams to get things done.

  • Strong team player and creative thinker.

Preferred / Desire Qualifications:

  • BA/BS degree preferred with a strong academic record.

  • Basic hands-on knowledge in Internet products and technologies is a plus.

  • Previous Digital Advertising experience

  • Previous Customer Service Support experience in an IT environment.

Domain Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Manufacturing and Logistics NA Required

* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

About Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us on Twitter:USJobsCognizant.
Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

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Process Specialist

Austin, TX

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Austin, TX

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