18 days old

Product Manager - User Experience Researcher

Hearst Technology
New York, NY
  • Job Code
The Hearst Technology team works to develop platforms and solutions to power the next phase of Hearsts digital growth, and solidify it as a leader in the industry. Hearst continues to push the boundaries of how technology can propel the company forward. Led by Hearst CTO Phil Wiser, the Corporate Technology team ideates daily on groundbreaking ways to expand the connection between Hearsts 200-plus companies and the growing audiences they serve. An essential part of the Employee Applications team, we are seeking a polished and professional Product Manager.

Reporting to the Vice President, Employee Applications, you will be responsible for optimizing the technological experience at scale for all Hearst employees. We understand the user's journey and work with various operational teams to design and deliver processes and tools that are simple to use so that our users can be productive and efficient. As a centralized resource, you will be interacting with multiple departments and divisions within Hearst Corporation (Hearst Magazines, Hearst Television, Hearst Newspapers, Hearst Autos, etc.), while maintaining a level of customer service that is professional, responsive, and efficient.

You bring industry knowledge, best practices in user experience, and the ability to incorporate that into an operational environment to deliver a seamless experience with our technology. You will work with cross-functional teams and influence across all levels to solve big business problems.

Key Responsibilities:

  • Use industry experience and knowledge of Hearst user journeys and operationalize to drive business objectives and improve the employee technical experience.

  • Conduct user research, focus groups and usability prototyping to drive user experience improvements across products, services and tools.

  • Deliver customer-focused user experience initiatives across Hearst businesses

  • Define and monitor experience success metrics throughout the user journey to drive improvements.

  • Become a domain expert in the assigned product(s) or functional area and incorporate complex technical and business requirements into research.

  • Collect and analyze user behavior through logs, online experiments (A/B testing), benchmark studies, focus groups, interviews and surveys.

Job Requirements:

  • BA/BS degree in Business Management or relevant operational field, or equivalent practical experience.

  • 5 years of experience in user experience working across multiple functional support and operational areas.

  • Experience with support measurement, key performance indicators (KPIs), reporting and insight analysis.

  • Technical know-how to work with development team on the benefits, possibilities and constraints of proposed technologies and platforms

  • Excellent analytical, interpersonal, communication, consultation and collaboration skills.

Preferred Qualifications

  • Customer Experience Professional (CCXP) certification

  • Experience in a multi-industry user environment and ability to build strong relationships at all levels as a cross-functional influencer.

  • Experience using success metrics to derive actionable insights across the user journey, propose initiatives and deliver results.

  • Dedication to employee experience, attention to detail, excellent analytical and communication skills (written/verbal/presentations).

  • Passion for technology and an ability to identify new opportunities, drive collaboration and deliver high-quality, complex projects across teams.

  • Ability to consistently deliver quality outputs in a high paced and dynamic environment, work through ambiguity, with an ability to work to tight deadlines, and lead multiple moderately complex initiatives

Sponsored by:
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Sponsored by:
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Product Manager - User Experience Researcher

Hearst Technology
New York, NY

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Hearst Technology
New York, NY

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