12 days old

Product Operations Senior Manager

Lands End Inc
Dodgeville, WI 53533
  • Job Code

As the Product Operations Senior Manager, your responsibility is to manage the Seasonal Time to Market Process Calendar for all areas within the Brand, including Direct, Retail, International and LEO, ensuring that all stakeholders adhere to the schedule and accomplish the necessary activities while continuing to drive process efficiencies throughout the product life cycle.

To achieve this, you will work closely with Brand Leadership, Brand Functional Leads (e.g., Merchandising, Planning, Design, Marketing, Tech Services), Regional, Channel, and Production partners to enable the successful execution of the end-to-end development process. You will be a key partner in shaping processes and transforming the organization as well as being tasked with analyzing and presenting key performance indicators that measure the effectiveness of the Time to Market process.

Job Function

  • Own the creation, communication and ongoing maintenance/updates for the Seasonal Time to Market Calendar; publish to internal and external stakeholders prior to season start; provide continuous visibility to critical Milestones and deadlines throughout the process.

  • Be a critical member of the team proposing and developing process or system changes to the TTM process. Be the central point of contact for process changes, improvements, questions, and feedback.

  • Proactively identify obstacles to hitting Calendar deadlines including seasonal overlap, workload by function and holiday constraints (e.g., Chinese New Year), and Region/Channel constraints.

  • Understand and communicate the Calendar impact if which would occur if due dates are not met; advise functional teams on consequences and downstream impacts when Calendar due dates shift.

  • Drive any issues/callouts (regarding Calendar, processes, etc.) to resolution by collaborating with Calendar stakeholders; escalate issues to leadership for approval of any major Calendar shifts, when necessary.

  • Track adherence to Calendar and process KPIs for all divisions with the Brand; present updates to executive leadership during monthly governance meetings and publish seasonal recaps to senior leadership.

  • Facilitate Staggered Design and Development, ensure adoption targets are met and post deadline changes are reduced to a minimum and tie back to a business case.

  • Manage differentiated deadlines for all divisions and report out summaries and potential watch outs.

  • Attend key Milestone Meetings to ensure they run efficiently; capture and communicate key observations to leadership; update and redistribute Milestone Meeting Guides when necessary.

  • Manage initiatives to spearhead continuous improvement of process and Calendar including ongoing solicitation of feedback and change management for process changes.


  • Bachelors degree and a minimum of 5-7 years related retail operations or project management experience.

  • 6-10 years of experience or working knowledge in merchandising or product development.

  • Strong discipline to detail and ability to prioritize and meet deadlines; proven project management skills.

  • Strong ability to drive decisions across the organization.

  • Solution-oriented; able to see and understand interdependencies.

  • Excellent interpersonal skills and ability to communicate effectively with staff, at all levels, including third parties.

  • Strong negotiation skills.

  • Ability to influence key decision makers.

  • Ability to set and meet objectives.

  • Ability to demonstrate innovation and creativity.

  • Proficient in Microsoft Office with proven skills and experience with Excel, PowerPoint, Project and Word.

Posted: 2020-01-08 Expires: 2020-02-06
Sponsored by:
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Sponsored by:
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Product Operations Senior Manager

Lands End Inc
Dodgeville, WI 53533

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