28 days old

Product Support Specialist

DAT
Springfield, MO 65806
  • Job Code
    PRODU07738

DAT Solutions, is seeking a fulltime Product Support Specialist to join our Operations Management Team, in Springfield, MO.


Job Summary:


The Product Support Rep I position is responsible for assuring customer satisfaction by providing product training and support on all aspects of specific DAT Solutions software applications. Training and support are provided onsite, by phone and email. A Product Support Rep I will not be working from a script. A high level of product knowledge will be required in managing any and all customer requests.


Essential Duties and Responsibilities:


  • Coordinates the installation of DAT Solutions software,

  • Responsible for training customers on software both onsite and by

  • Responsible for planning onsite trips to train Making airline and hotel reservations, renting cars and driving to site.

  • Responsible for receiving and answering application support calls by phone and

  • Responsible for troubleshooting customer systems to determine whether the problem is caused by software or hardware. Resolves problems that do not require programming

  • Assists in the development of product documents to include installation guides, release notes, help documents and tutorials for use by

  • Works closely with Team Leader and Product Support Manager to test new software, resolve software errors and recommend improvements or enhancements requested by users and customers prior to future software

  • Enters and maintains customer requests for software improvements and enhancements in help desk software

Required Skills and Experience:


  • 0ne to two years prior technical support experience supporting software products

  • Transportation industry experience

  • Post high school education required, four year degree

Other Requirements:


  • A clean driving record and the ability to rent and drive a

  • Need ability to fly on commercial



About DAT


DAT operates the largest truckload freight marketplace in North America. Transportation brokers, carriers, news organizations, and industry analysts rely on DAT for market trends and data insights derived from 256 million annual freight matches and a database of $65 billion in market transactions.


DAT Solutionsoffers competitive compensation and an excellent benefit package that includes medical, dental and vision coverage, flexible savings accounts, 401K, Life and AD&D insurance, a comprehensive Paid Leave program, and a Tuition Reimbursement program. Participation is limited to regular full-time employees.


DAT Solutionsprovides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.EEO/AA M/F/Vet/Disability.


Sponsorship and relocation assistance are not offered at this time for this position.


All referrals and rsums are managed exclusively through the Human Resources Department.


DAT Solutionswill not consider unsolicited rsums from vendors including search firms, fee-based referral services and/or recruitment agencies.


For additional information, seewww.DAT.com/company












Posted: 2020-02-01 Expires: 2020-03-01
Sponsored by:
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Sponsored by:
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Product Support Specialist

DAT
Springfield, MO 65806

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