23 days old

Production Services Lead

Charlotte, NC 28230
**Job Description:**

Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.

Actively engage and lead production support issues/incidents. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution.

Ensure production and performance SLAs are met and escalate issues which needs attention.

Performs analytical, technical, and administrative work in planning, installing, and supporting new and existing equipment and software under moderate supervision.

Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Shared Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.

Exercises judgment within defined procedures and practices to determine appropriate action.

Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.

Should have increased awareness and exposure to basic technical principles, concepts and techniques.

Resolves complex issues. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

Support of on-call rotation for off-hours and weekend support as needed.

Creating Knowledge Transfer documentation to highlight production support procedures.


Knowledge with monitoring tools like Splunk, Introscope, AppDymanics, Sitescope

Proficiency with MDX, Database, SQL etc.

Ability to manage conflicts and have very strong communication skills

Application monitoring and automation experience

Strong written and oral communication skills

Experience with Claims and case management is a plus.

**Posting Date** : 04/26/2019

**Location** :



- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


  • Banking / Finance
Posted: 2019-04-29 Expires: 2019-05-29

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Production Services Lead

Bank of America
Charlotte, NC 28230

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