1+ months

Production Support Analyst

Chicago, IL 60664
**Job Description:**

Serve as a fully seasoned/proficient technical resource- f a team related lo special initiatives or operations. Primarily responsible for Incident and Problem management as well as Service Management. Work on problems of a diverse scope where analysis of data requires evaluation of identifiable factors. Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions, Use and apply technical principles, concepts and techniques. Work under minimal supervision, with general guidance from more seasoned consultants or managers. Interact and liaise with development and infrastructure teams globally, Support operations across global markets and technology. Participate in the design, development and support of Confirmations, Messaging and Settlements systems often using new technologies.

Required Skills:

Typically requires 5-7 years of experience in application development and production support.

Requires experience as a developer in either Java, Microsoft (.NET) or Python required.

Design and develop automation templates/tools for Infrastructure Provisioning, Configuration, and Incident & Change Management.

24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls.

Hands-on Python & Java application support developer responsible for providing production and technical support.

Must have full life-cycle development experience in a technology driven environment, preferably in financial services and/or banking.

Oversee and ensure the integrity of production systems on a day-to-day basis to ensure uninterrupted services and that SLAs are met

Support development operations both independently and collaboratively with members of the Tools and Technology teams.

Create and maintain technical documentation for new and existing scripts, code, and processes.

Excellent knowledge on these scripting languages: Python, Shell, bash, etc. and knowledge in ITRS monitoring set-up would be an added advantage.

Experience and knowledge of ITSM processes, methodologies and tools

ITIL knowledge required. Certification, a plus.

**Posting Date** : 10/11/2018

**Location** :

Chicago, IL, 135 S LA SALLE ST (IL4135),

- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


  • Banking / Finance
Posted: 2018-10-15 Expires: 2019-02-13

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At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

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Production Support Analyst

Bank of America
Chicago, IL 60664

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