1+ months

Production Support Lead

Charlotte, NC 28230
**Job Description:**



This person will be a Production Support team member to identify possible production failure scenarios, creates incident tickets, suggest enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.



Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution

Resolves complex issues, Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.

Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.

Provide coaching and mentoring for other employees but does not directly manage others.

Work closely with all support partners.



Required Job Skills

Education: Bachelors degree or higher in Computer Science or equivalent experience

Java/.Net application programming experience.

Experience Range - 5 to 7 Years in development or Production Support.

Mandatory skills Java/J2EE, Oracle/SQL, windows, ETL, Windows servers, SFTP concepts, good handle on application servers like Tomcat, IIS, batch processing.

Good Analytical and reasoning skills

Excellent communication & Interpersonal skills

Prior experience of working in Production Support is plus

Understanding of Incident, Problem & Change management

Experienced in ETL Processing

Exposure to running Oracle & SQL queries, IBM Websphere, MS IIS servers

Middleware technologies including IBM Websphere, MQ, Java, J2EE, Linux

Understanding of tools such as Introscope, Sitescope, BladeLogic, Splunk, Eclipse, winScp, Remedy



**Posting Date** : 05/15/2019



**Location** :

Charlotte, NC, GATEWAY VILLAGE, 800 W TRADE ST,

Plano, TX, BUILDING A, 7105 CORPORATE DR,

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 1st shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Industry

  • Banking / Finance
Posted: 2019-04-15 Expires: 2019-07-17

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.


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Production Support Lead

Bank of America
Charlotte, NC 28230

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