26 days old

Production Support Lead

Plano, TX 75026
Production Support Lead

Plano, Texas

**Job Description:**

****Candidates requiring visa sponsorship will not be considered for this position****

****This role is located in Plano, Texas only. It is not open to telecommuting or remote arrangements****

The Production Support Lead is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) supported by a Legal Compliance and Regulatory Relations Technology Executive. To perform this function, the Production Support Analyst performs daily tasks assigned by the Production Support Lead. These tasks are aligned to the key services outlined within the Global Support Services Service Catalog:

Major Responsibilities:

Provide Subject Matter Expertise for support of assigned applications

User and batch job issue resolution

Creating support documentation and updating existing documentation

Investigation of root cause analysis and irreversible corrective action

Will work closely with Business Partners and Development team

Hands on support of the applications

Disaster recovery test coordination, preparation and execution

Change request management

Work in shift system to cover 24x7 Production Support

**__** **_Multiple open positions; will consider all experience levels from junior to mid-level to senior as long as the posted required qualifications are met by the candidate._** **_._**

**Required Skills:**

Proven expertise in

+ Primary Linux / Unix ,Shell, SQL, Oracle, SQL server, Sybase, Autosys

+ Secondary Python, Geneos ITRS, Perl Scripting

+ Aware of ITIL concepts such as Incident and Problem Management.

+ Provide solutions and avoid re-occurence of incidents.

+ Exposure to Back and Front Office Operations in investment banking environment

+ Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions

**Desired Skills:**

+ B.E./B.Tech /MCA/ BSc./ MSc. from reputed colleges / universities, must have more than 3 yrs of production support experience

+ Candidate must be good working as an L2 application support team member. Able to Support users on complex technical issues, data issues, problems related to supported app

+ Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement. Must be a self-starter, motivated, innovative, capable of, providing technical solutions. Adaptability and ability to work under pressure

+ Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases.

+ Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals.

+ Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals.

+ Understanding in depth the business processes supported by the system. Monitor the scheduling jobs and ensure proper action in case if issues or failures. Maintain documentation and knowledge repository


1st shift (United States of America)

**Hours Per Week:**


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .


  • Banking / Finance
Posted: 2020-03-14 Expires: 2020-04-13

Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Production Support Lead

Bank of America
Plano, TX 75026

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