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QA Call Auditor (SCA)

Performant Financial

Lathrop, CA
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Job Details

Performant Financial Corporation

Performant Corporation is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).

QA Call Auditor (SCA)
Job Code:2017-10-2-014
Location:Lathrop, CA
Status:Regular Full Time
The QA Call Auditor audits the phone activity and techniques of the collection and related staff, as they relate to compliance with FDCPA, FCRA, FACT, HIPAA, Privacy Act and other state and federal regulations as set out by the supervisor.

Essential duties:

• Audit transaction histories to assure adherence to Performant policy and procedures.
• Track and record audit outcomes on an individual basis and report results to the supervisor.
• Compile data as needed to track trends and tendencies both on an individual and group basis.
• Complete other special projects as assigned
Required Skills and Knowledge:

• Demonstrates sound judgment.
• Excellent verbal communication skills required to communicate with external parties.
• Ability to manage multiple priorities and follow up on work in various stages of completion.
• Demonstrate ability to be detail-oriented.
• Knowledge of Microsoft Outlook, Word and Excel helpful.

Physical Requirements:

• Sit/stand/walk 8-10 hours/day
• Up to 8 hours a day of phone activity.
• Lift/carry/push/pull under and over 10lbs occasionally
• Keying frequency, handling, reaching, fine manipulation
Education and Experience:

• Detailed knowledge of the collection process.
• Experience with Promised Land (and LCS) and client systems.
• Collection experience preferred
• High school diploma or GED

Performant Financial Corporation is an Equal Opportunity/Affirmative Action Employer.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, age, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration made unlawful by law.

Analytics, audit, and recovery services for healthcare, government and student loans.
Sponsored by:
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Sponsored by:
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