19 days old

QA Tech - Night Shift

Medline Industries, Inc.
Northfield, IL 60093
  • Job Code

Job Description

Medline Industries, Inc. has an immediate opening for an QA Technician - Night Shift (6:00PM - 6:30AM 4-day working schedule rotation) at our manufacturing facility in Lithia Springs, GA. The QA Technician will be responsible for tracking customer complaints, issuing replacements or credits. The QA Technician will also communicate status of complaints or investigations with management, product division and/or manufacturer. We are seeking a hard-working, detail-oriented professional, who will provide basic QA support to the Division including complaint investigation, resolution ad reporting. In addition to exceptional leadership and analytical skills, you must have a "roll-up your sleeves" attitude.

Job Responsibilities:

  • Run trending reports of complaints and initiate corrective action requests where appropriate.
  • Update complaints in the SAP Complaint System. Ensure complaints are logged accurately and closed in a reasonable amount of time.
  • Write complaint investigation summary letters to the individuals that reported the issues.
  • Issue credits and replacement orders as required for complaint resolution.
  • Follow up with sales force on outstanding issues following the time frames established in written procedures.
  • Coordinate rework of product as required in response to complaints.
  • Initiate corrective actions requests when appropriate. Issue RGA's as required.
  • Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times.
Medline offers a business casual, entrepreneurial work environment with strong growth potential, a competitive compensation package, and a complete benefits package including medical/dental/vision/life insurance; 401(k) with company match. And much more!

Job Qualifications


  • High school diploma or equivalent.

Relevant Work Experience
  • At least 1 year of prior experience in quality assurance or quality control.


  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
  • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).


Relevant Work Experience

  • FDA regulated industry experience
  • Experience controlling and coordinating concurrent projects, competing priorities and critical deadlines.

Posted: 2019-10-23 Expires: 2019-11-21
Sponsored by:
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Sponsored by:
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QA Tech - Night Shift

Medline Industries, Inc.
Northfield, IL 60093

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