3 days old

Quality Coordinator

Medical Transportation Management
Hyattsville, MD 20781
  • Job Code

Consider a Career at MTM

From entry level customer service positions, to challenging technology and leadership roles, MTM offers a wealth of employment opportunities. Our corporate culture promotes healthy living, excellent work-home life balance, and strategic career advancement opportunities in a rewarding work environment where you will make a positive impact in your community and beyond. In particular, MTM is committed to providing physical activity and wellness opportunities for our employees, and we have been recognized as a Gold Level Recipient of the American Heart Associations Fit-Friendly Worksites Recognition program. As an employer, MTM offers excellent benefits and welcomes diversity; we are an affirmative action and equal opportunity employer. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. If you can't find what you are looking for, please check out our affiliate Ride Right for more opportunities.

MTM, Inc. continues to grow and we are seeking a Quality Coordinator (WMATA)

MTM, Inc. is a healthcare services and transportation management company whose mission is to develop innovative solutions for accessing healthcare, increasing independence, and connecting community resources. MTM is made up of people who share a passion for making a positive impact. Our culture promotes healthy living, excellent work/life balance, and career advancement opportunities. MTM is a fun place to work, where individuality is encouraged and hard work is rewarded.

The Quality Coordinator is responsible for managing complaints in accordance with WMATA (Washington Metropolitan Area Transit Authority) requirements and MTM Quality Management policies and procedures.

This position is located at our office in Hyattsville, MD


  • Document, review, investigate, and follow up on all MetroAccess complaints
  • Enter complaints submitted via phone, fax, mail, email, or voice mail in applicable data tracking systems
  • Follow up immediately on responses that are not submitted within the specified timeframe and enforce disciplinary measures as needed
  • Triage issues, complaints, unusual trip circumstances, and determine appropriate action
  • Document all educations and actions taken in response to complaints
  • Notify Complainant of resolution and their appeal rights as necessary
  • Report all uncorrected or reoccurring service deficiencies to MTM Leadership

Minimum Qualifications:

  • High school diploma or G.E.D. equivalent
  • Minimum 1+ years customer service experience
  • Typing skills of 30 wpm
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

  • Knowledge and ability to learn Microsoft Outlook, Word, Excel and Trapeze
  • Excellent communication skills, with an emphasis on grammar and spelling
  • Ability to tactfully question and obtain information
  • Demonstrated ability to handle multiple priorities
  • Excellent organizational and interpersonal skills
  • Superior problem solving skills
  • Ability to maintain high level of confidentiality

Whats in it for you?

  • Paid vacation
  • Holiday Pay
  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k)
  • Onsite Gym
  • Wellness Screenings
  • Birthday Holiday
  • Training Development
  • Casual Dress Environment
  • Scholarship Program
  • Healthy Market
  • Free Coffee

*These benefits may not be available at all locations

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net.

Posted: 2019-10-10 Expires: 2019-11-08
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

Featured Jobs[ View All ]

Featured Employers

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Quality Coordinator

Medical Transportation Management
Hyattsville, MD 20781

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast