26 days old

Quality Tech - Anesthesia

Medline Industries, Inc.
Northfield, IL 60093
  • Job Code
    QUA0101IK
JOB SUMMARY:

Medline Industries has an opening for a Quality Tech in our Anesthesia division! This position will be based out of our headquarters in Northfield, IL and will work on a flexible hybrid work model. The Quality Tech will be accountable for customer complaint investigations and outcomes along with coordinating servicing, issues replacements or credits to customer.

MAJOR RESPONSIBILITIES:

  • Run trending reports of complaints and initiate corrective action requests.
  • Update complaints in the SAP Complaint System. Ensure complaint are logged accurately and closed.
  • Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques. Based on these investigations, suggests product improvements.
  • Write complaint investigation summary letters to the individuals that reported the issues.
  • Issue credits, coordinate servicing, replacement orders, and/or RGA's as required for complaint resolution.
  • Follow up with sales force on outstanding issues following the time frames established in written procedures.
  • Coordinate and track rework/stock checks of product as required in response to complaints.
  • Maintain compliance with QST and ISO regulations and Medline policies and procedures.

Education

  • High School Diploma or equivalent
Knowledge / Skills / Abilities
  • Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction
  • Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines
  • Experience with Microsoft Office Suite
PREFERRED JOB REQUIREMENTS
  • At least 1 year of experience in Quality Assurance and Quality Control in a FDA regulated industry
  • Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction
  • Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines
  • Experience with Microsoft Office Suite
  • FDA regulated industry experience






Posted: 2022-09-09 Expires: 2022-10-08
Sponsored by:
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Sponsored by:
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Quality Tech - Anesthesia

Medline Industries, Inc.
Northfield, IL 60093

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