22 days old

Real Estate Collections Specialist

Ent Credit Union
Colorado Springs, CO 80903
  • Job Code

Position Description:

To work with members to help with their financial difficulties, analyze each collection scenario to ensure maximum benefit to both the member and the credit union while either eliminating, minimizing or mitigating loss by effective real estate collection practices.

The Real Estate Collection Specialist is responsible for real estate collections (CRE & Mortgage), modification and loss mitigation servicing, and foreclosure of real property. Minimize exposure to loss to Credit Union and ensure maximum return to Credit Union members.

Provide member service by responding to member requests pursuant to Federal Lending Regulations, Investor, (FNMA), Mortgage Insurance Company, VA, FHA guidelines, The Consumer Financial Protection Bureau and Credit Union policy and procedure.

Essential Job Duties and Responsibilities:

Mortgage/CRE Loan Collections:

Comply with FNMA, VA, FHA, Mortgage Insurance loss mitigation and servicing guidelines. Adhere to the CFPB (Consumer Financial Protection Bureau) requirements and timelines for responding to member loan modification, payoff requests. Document compliance of such actions.

Real Estate Owned Monitoring

Mortgage Insurance Filing and Monitoring


Administrative Duties

Technology Utilization

Other duties as required

Minimum formal education required for this position:

High School Diploma or equivalent

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of Knowledge Consistent with a Bachelors Degree in Accounting and 2+ years of accounting experience could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Masters Degree in Accounting and 0 years of work experience.

Minimum work experience:

4+ years combined financial institution experience in loan collections or any lending with an emphasis on Real Estate Lending

(Preferred) Mortgage/Real Estate Servicing or collections experience

Technical or specialized knowledge/skills:

  • Basic knowledge and understanding of: Compliance, regulatory, and CFPB knowledge, FNMA, FHLB, VA, FHA, MI and CRE as well as experience related to Mortgage and Consumer real estate collections and/ or servicing.

  • High level of diplomacy and tact to be used in communicating effectively and clearly with members. At times may handle potentially volatile and sensitive situations.

  • Ability to work with all personality types.

  • Excellent interpersonal and communication skills.

  • Excellent verbal and written communication skills.

  • Demonstrate problem-solving ability and consistent, logical, and effective decision- making.

  • Proven time management and organizational skills with the ability to manage multiple and diverse on-going projects.

  • Ability to work with all levels of the organization.

  • Proficiency with personal computers and spreadsheets/word processing software to include Word, Excel, Outlook as well as ability to learn core processing and collection software systems.

Certifications required:

  • None required

Environmental, physical and psychological requirements:

  • Must be able to sit or stand for prolonged periods of time in a climate controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, and operating a telephone. Demands for visual and auditory acuity are typical of an office environment. Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances. Must be able to lift up to 40 lbs.

Posted: 2019-10-31 Expires: 2019-11-29
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Real Estate Collections Specialist

Ent Credit Union
Colorado Springs, CO 80903

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