8 days old

Regional Manager (AT&T) - Tower Project Delivery

Crown Castle
Chandler, AZ 85225
  • Job Code
    REGIO005829

Company Overview


Crown Castle works around the country to build and maintain the infrastructure behind the worlds most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of more than $80 billion.


Position Title: Regional Manager (AT&T) - Tower Project Delivery (8E)


Location(s): West area office


Position Summary


Accountable for end-to-end oversight, control and reporting of customer and internal facing projects within Tower organization from supporting sales opportunities through on-air. This leader is responsible for dedicated customer account(s) within a defined market geography and leading a team of Program Managers, Project Managers and Project Coordinators. This team will execute on projects with focus on managing deliverables, schedule, budget and cycle time expectations with customers. This leader will act as definitive internal and external customer facing voice of project delivery, continually refining and improving processes to speed execution for customer commitments. The expectation is that this leader is action-oriented and drives coordination with leadership from all necessary teams on internal and external escalations, risk management, controls administration and customer communication.



Essential Job Functions


  • Develops, maintains and owns dedicated customer relationship(s) within a defined market geography, acting as senior single-point-of-contact for project delivery, owning the end-to-end accountability for entire project delivery function for the dedicated customer(s).

  • Coordinates across the entire project delivery process, including with Real Estate and Implementation teams, from supporting sales opportunities through on-air

  • Identifies opportunities and develops plans in collaboration with internal partners to meet financial and operational targets and expand tower leasing and services opportunities.

  • Drives focus and manages resources in alignment with company priorities and goals

  • Ensures all projects are executed utilizing a meticulously controlled and measured approach compliant with CCI control requirements

  • Drives clear, consistent and timely communication with leadership and internal partners regarding project and customer status and issues with actionable recommendations

  • Engages key external customers and provides critical business updates on a timely basis, addressing questions and concerns in a timely manner

  • Drives teams to coordinate and systematically execute projects according to project management guidelines and processes with a goal of consistent on time and budget outcomes

  • Directs internal teams to quickly triage issues and ensures solutions meet customer requirements

  • Collects stakeholder feedback to identify areas of focus and drive continuous improvement

  • Explains complex processes in a simple manner

  • Builds coalitions of support across diverse stakeholder groups



Education/Certifications


  • Bachelors degree or equivalent experience required

  • Masters degree preferred

  • PMP or comparable certifications preferred


Experience/Minimum Requirements


  • Minimum of 7 years of experience driving complex operational projects utilizing project management principles (e.g., PMBOK, Agile, etc.)

  • Experience developing and rolling out complex processes & standards documentation and driving continuous improvement

  • Experience building effective teams and leading teams through change

  • Experience interfacing with external customers and driving organic growth


Other Skills/Abilities


  • Preferred Deep understanding and experience with detailed processes, workflows, and tools that underpin how work takes place at CCI


Organizational Relationship



Reports to:Director Project Delivery



Title(s) of direct reports (if applicable): Market Manager, Program Manager, Project Manager, Associate Project Manager, Project Coordinator



Working Conditions: Works in a normal office setting with no exposure to adverse environmental conditions.This position may require travel and leads a distributed team.



Crown Castle is an Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

Project Management





Posted: 2021-10-08 Expires: 2021-11-06
Sponsored by:
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Regional Manager (AT&T) - Tower Project Delivery

Crown Castle
Chandler, AZ 85225

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