5 days old

Relationship Banker I Hybrid - Eastern Shore MD Market - Salisbury South Financial Center - Salisbury, MD

Salisbury, MD 21801
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**Job Description:**

Relationship Banker I - Hybrids (RBHs) are located in the financial center and are responsible for assisting and educating customers on self-service banking options (for example, mobile, online, ATM) and building and deepening customer relationships. Hybrid RBs are also trained in cash transactions and may be asked to process these transactions both accurately and efficiently when needed. The associate will transition into a RB role upon successful completion of the 18 month training program and Loan Originator Background check (including fingerprints).

Primary Responsibilities:

Engage customers in the lobby to assist, educate and train customers on how to conduct simple transactions through self-service technologies

Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure service and specialized needs are met; and help drive overall revenue growth

During times of high customer traffic, process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures

Leverage available resources and technologies (such as tablets and bank by appointment) to optimize the customer experience and serve our customers with operational excellence and accuracy

Proactively manage risk in every business, product and service transaction leveraging available tools

Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate

Follow established policies, procedures and guidelines to protect both our customers and Bank of America

Required skills:

Must currently be a Client Service Representative (CSR) in a Bank of America financial center.

Bilingual (fluent verbal and written) skills where applicable

Available to work weekends and/or extended hours as required to run the business

Ability to learn and understand technology to assist customers with self-service needs

Thrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach

Excellent oral and written communication skills with strong influencing skills

Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environment

Demonstrate initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements

Desire to grow and develop skills with Bank of America

Displays passion, commitment and drive to deliver an experience that improves our customers financial lives

Ability to understand and implement process and/or regulatory requirements during all interactions with customers (examples: Anti-Money Laundering, appropriate disclosures.)

Skilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust to optimize opportunities to deepen relationships with new and existing customers/clients

Actively use and leverage current technologies to better understand the technology solutions available to improve our customers financial lives

Apply strong critical thinking and problem-solving skills to meet customers needs

Desired Skills

Bachelors degree or business relevant associate degree (examples: business management, business administration, finance)

**Posting Date** : 08/08/2018

**Location** :

Salisbury, MD, Salisbury South, 1145 S Salisbury Blvd,

- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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Success begins with building relationships.

At Bank of America, our customers are at the center of everything we do. Our focus is on helping each one find the right financial solutions. With a wide range of career opportunities available, we invite you to realize your career goals with us while assisting customers with what matters most to them.

Welcome to Careers at Bank of America.

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Relationship Banker I Hybrid - Eastern Shore MD Market - Salisbury South Financial Center - Salisbury, MD

Bank of America
Salisbury, MD 21801

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