4 days old

Resource Scheduler

MANAGEMENT CONCEPTS
Tysons, VA
  • Job Code
    1075

SUMMARY:



The Resource Scheduler will be the primary point of contact for all instructor scheduling activities. He/she will work with sales and operations staff to ensure appropriate coverage for all open-enrollment and client onsite engagements. This role will provide support in other areas of Resource Management to include: proposals, database management, HR management, system implementations, and administration.


DUTIES AND RESPONSIBLITIES:



  • Select and secure instructor resources for assignments to maximize delivery quality, instructor performance, and customer satisfaction

  • Strategically schedule instructor resources for classes while taking into account the location, daily rates, evaluation scores, etc. of all available resources

  • Coordinate with multiple functional groups in the organization to ensure that the instructor resources are prepared for their courses and assignments

  • Work with the Instructor Recruitment Manager to formulate staffing plans based on scheduling/market trends

  • Participate in new instructor auditions and support the instructor onboarding process

  • Keep instructor records in CRM, Resource Central, and other databases up to date

  • Review resumes to assist the sales team with selecting the appropriate resources for a session or program

  • Provide proposal support to ensure successful responses to all RFQs

  • Work quickly to assess and resolve emergency scheduling issues whenever they occur

  • Provide excellent customer service for all internal and external stakeholders

  • Strategize across divisions to establish and document operational processes to effectively and efficiently meet and achieve companys strategic goals

  • Play an active role in representing, managing and supporting nearly 400 instructors

  • Other Resource Management related duties as assigned

NECESSARY KNOWLEDGE, SKILLS, AND ABILITIES:



  • Strong analytical and problem solving skills

  • Ability to objectively assess instructor skills and performance

  • Demonstrated organizational skills, ability to follow processes, and attention to detail

  • Exceptional verbal and written communication skills

  • Computer and internet proficiency including MS Office Suite and database applications

  • Strong collaboration, networking, and relationship building skills

  • Ability to work independently while managing multiple requests and shifting priorities

  • Willingness and ability to respond to emergencies outside of normal business hours when necessary

EDUCATION AND EXPERIENCE REQUIRED:



  • Bachelors degree

  • 3-5 years of relevant experience in the professional services field

  • Proven success in building and maintaining relationships with independent contractors

  • Previous experience working in training and development preferred

EOE Minorities/Females/Protected Veterans/Disabled





See Job Description





Posted: 2018-12-11 Expires: 2019-01-09
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Resource Scheduler

MANAGEMENT CONCEPTS
Tysons, VA

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