19 days old

Retail Electronic Payments Analyst II

Eden Prairie, MN 55344
  • Job Code

This position is responsible for being a company-wide subject matter expert on Electronic Payments and understanding industry standards and payment system functionality. This will require interfacing with vendors to resolve problems and communicating internally with operations, finance, technical teams and support desks to share requirements, challenges and problem resolution recommendations. This position will also work closely with Independent/Wholesale customers to determine and meet requirements.Performs job functions in an independent manner, with limited coaching. Capable of performing on multiple projects while working closely with peer team members. May be assigned a mentor for guidance in executing job functions and related processes in alignment with company standards.

Job Responsibilities:

  • Understand and comply with the Payment Card Industry (PCI) requirements and maintain card data security.

  • Documents business and/or technical needs to help UNFI meet strategic objectives.

  • Follow regulatory and UNFI security standards while handling sensitive retail customer data.

  • Facilitates small to medium sized groups of individuals, representing significant diversity in interest and level of leadership, to a common understanding of a solution.

  • Fosters team building and self-driven skill development through active participation in appropriate training, mentoring and certification programs

  • Consults with subject matter experts and project team members to identify and document potential business and technology solutions

  • Coordinates or leads project or initiative tasks with relevant team members and stakeholders.

  • Manages day-to-day business interaction and business expectations in relationship to assigned deliverables, with the guidance of functional manager, project manager, and mentor

  • Builds strong relationships with product stakeholders, customers, vendors, subject matter experts and other Professional Services teams

  • Identifies process and product improvement opportunities.

  • Prepares routine periodic reporting to monitor various components of the payments program.

  • Develop knowledge on payment and banking settlement, billing and reconciliation processes.

  • Resolves problems, investigates issues, and address with retailers and vendors insuring customer satisfaction.

  • Monitor, identify, address and mitigate risk related to fraudulent payment activity and trends.

  • Process special assignments as directed within established deadlines.

  • Conduct analysis to estimate retailer savings and financial impact of participating in our program and participates in the sales process by reviewing financial benefit benefits with retailers.

  • Uses third party service provider tools to prepare reports, research and resolve customer issues.

  • Work with customers and vendors to prepare regulatory governed paperwork to board customers on vendor and card brand systems.

  • Establishes payment processes and leads payment and gift card onboarding paperwork and activities by conducting auditing and accuracy validations through the boarding and post implementation lifecycle.

  • Prepare custom ad hoc data and reporting as requested by management for review, negotiations and decision making.

  • Conduct reviews of program attributes including billing, costs and revenue, to ensure program quality, consistency and accuracy standards are being achieved.

  • Proactively identify and resolve critical issues impacting customers on our payments program.

  • Has in-depth knowledge on account reconciliation process and tools used to train and support customers.
Job Requirements:

Education & Experience

  • Bachelor's degree & 3-5 yrs experience; or

  • 10 yrs relevant experience.

  • Strong grocery, frozen, dairy product knowledge is essential.

  • Wholesale buying and/ or Retail experience preferred.

  • Frequent use and general knowledge of industry practices, techniques, and standards.

  • General application of concepts, and principles.

  • Knowledgeable in industry regulatory and security standards

Complexity/ Problem Solving

  • Duties and assignments range from routine to more difficult and varied.

  • Develop solutions to a variety of problems of moderate scope and complexity.

  • Refers to policies and practices for guidance.

  • Applies general concepts of field and general analysis.

Degrees of Influence

  • Works under general supervision.

  • Applies previous experience and education to general tasks.

  • Work is reviewed for soundness of judgment and overall adequacy and accuracy.

  • May lead small projects.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. UNFI is an EO employer M/F/Veteran/Disability. VEVRAA Federal Contractor.

Posted: 2019-10-31 Expires: 2019-11-29
Sponsored by:
Farm Credit Services of America Logo
Sponsored by:
Bank of America Logo

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Retail Electronic Payments Analyst II

Eden Prairie, MN 55344

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