19 days old
2017-11-022017-12-01

Retail Third Key Manager

Nestle Nespresso USA
Phoenix, AZ
  • Job Code
    17006755

Nestl Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 70,000 farmers in 12 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with The Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high quality coffee and improving livelihoods of farmers and their communities.
Headquartered in Lausanne, Switzerland, Nespresso operates in 69 countries and has more than 12,000 employees. In 2016, it operated a global retail network of more than 600 boutiques.



Come join our growing team, the taste of something better awaits you! Nespresso USA is seeking a dynamic, sales-driven, Team Leader to join ourScottsdale boutique!



Key Responsibilities
Act as an enthusiastic ambassador for Nespresso
Ensure Visual Merchandising programs are executed and adheres to Nestle Nespresso standards
Ensure Nestle Nespresso service standards are being met
Ensure that Nestle Nespresso Safety standards are being met
Respond appropriately to customer complaints
Execute events to help build the Nespresso brand
Ensure retail operations procedures, and best practices are being adhered to i.e. stock/inventory management, payment management, loss prevention and bar operations
Act as a key liaison between store management and the store team
Ensure weekly and monthly reporting is completed on time and accurately
Ensure IT systems function correctly and communicate appropriately when they do not
Adhere to Nestle Safety Heath and Environmental and Food Safety Policy and Procedures
Collaborate with the Quality Coach to ensure full safety compliance
Ensure that the boutique operations are compliant with all Federal, State and City Laws
Ensure the compliance of the correct opening/closing boutique procesdures
Assist in networking and recruiting quality talent
Support timely execution of company procedures for new hire onboarding
Support the training and provide ongoing feedback and coaching through the Manager on Duty program
Abide by schedule requirements including rest and meal periods for hourly employees, and respecting municipal, state, and federal laws in addition to Nestle Nespresso work rules
In collaboration with the Boutique Management team, provide coaching to employees regarding personnel practices, policy and employments laws and operational practices
Evalutae stores performance weekly, monthly and YTD
Achieve set targets and KPIs by providing sales leadership to store teams to inspire and enable them to meet and exceed daily, weekly, monthly sales goals



Requirements:
High School Diploma or GED required
Bachelors Degree in Business, Marketing or related field preferred
1+ years prior professional experience in retail required
1+ years of experience in people management including coaching, motivation and development of direct reports preferred
Experience in customer complaint management preferred
Experience in project management processes and change management preferred
Must have full availability to work all shifts including days, nights, weekends and holidays







Sponsored by:
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Sponsored by:
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Retail Third Key Manager

Nestle Nespresso USA
Phoenix, AZ

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Phoenix, AZ
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