21 days old

Retailer Onsite Account Manager

Labtest International Inc
Newark, NJ 07102
  • Job Code
Intertek, a leading provider of ATIC (Assurance, Testing, Inspection and Certification) Services, is looking for a Retailer On-site Account Manager to join our Quality Assurance team in West Chester, PA.

The QA team encompasses product quality, compliance, audits, and inspections. We review pre-production goods as well as product performance and customer feedback data on a large variety of product categories. These services help meet consumer demand, minimize reputational risk and reduce environmental impact, while protecting the interests of retailers, brands, manufacturers and consumers.


The Retailer On-site Account Manager will support the entire QA team across all Retailer brands by ensuring laboratories are performing testing in accordance with Retailer specified test methods and test protocols, including turn time requirements and test reporting procedures.


  • Responsible for effective communication and follow through between Retailer, agents, direct vendors and Intertek.
  • Provide testing guidance and field questions and inquiries.
  • Keep current on all regulatory, safety, and quality performance requirements and communicate relevant information to Retailer.
  • Monitor and work with Intertek offices worldwide to ensure Retailer's testing needs and procedures are met.
  • Monitor lab performance - turnaround time, dollar volume etc., as agreed between Intertek and Retailer, proactively address any concerns and provide monthly reporting on performance to the Retailer.
  • Update and document protocol revisions/draft requests and communicate them to Intertek's protocol team and/or update specifications, procedures or protocols as applicable.
  • Assist the client on projects and assignments, such as systems updates and product & material development procedures, reporting and presentations as needed.
  • Obtains or provides technical feedback and resolve technical issues as needed.
  • Review testing documentation and provide assessment of acceptability or make recommendation(s) for improvement.
  • Archive, file and maintain test documentation in accordance with Retailer policies.
  • Responsible for the development and maintenance of database/systems and manuals as they relate to Intertek. Provides training to Intertek offices or relevant client staff on new system implementation, procedures, etc.
  • Support lab testing platforms and data sharing, as well as provide reports for failure analysis.

  • 1- 3 years' work experience in quality assurance of textiles, apparel and/or hardgoods or testing lab experience; or data analytics; or equivalent combination of education and work experience.
  • Must possess a strong foundation in Microsoft Office, especially Excel
  • Excellent communication and presentation skills. Excellent PowerPoint and email skills.
  • Ability to multitask and work in a fast-paced environment.
  • Sound technical knowledge on US consumer products regulatory requirements.
  • Willing to travel, as needed.

On the Road:
  • Willingness to travel, as needed.

  • A Bachelor's degree is preferred
  • Why work at Intertek?

    Intertek is a world leader in the $250 billion Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. Learn more about Our History and What We Do .

    Intertek is committed to a safe work environment for our employees and clients. Learn more about our COVID-19 Policy .

    What we have to offer:
    When Working with Intertek , you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, 401(k) with company match, tuition reimbursement and more.

    Intertek is a drug-free workplace. As a condition of employment, all hires are required to pass a pre-employment drug test.

    Intertek believes that Our People are our strongest tool for success. We are an Equal Opportunity Employer and do not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.

    For individuals with disabilities who would like to request an accommodation, or who need assistance applying, please email hr.eeoc.data@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.


Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

Posted: 2022-09-09 Expires: 2022-10-08
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Retailer Onsite Account Manager

Labtest International Inc
Newark, NJ 07102

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