20 days old

Return Materials Authorization (RMA) Coordinator I

Amtech Systems
Albuquerque, NM 87102
  • Job Code
    RETUR07131

TransCore Amtech Systems, LLC (AMS), a subsidiary of Roper Technologies, Inc, (NYSE:ROP) is seeking a full-time Return Materials Authorization (RMA) Coordinator I to join our team in Albuquerque, New Mexico.


Job Summary: As a Return Materials Authorization coordinator I, you will be responsible for administering the RMA process for internal/external customers returning products for repair, replacement, or credit. The coordinator is responsible for following the RMA process from issuance of an RMA to its closure, and for communicating the RMA status to all involved parties.


Essential Duties and Responsibilities: (Other duties may be assigned)


  • Interfaces with customers verbally and in writing, in a friendly, professional manner to ensure an excellent customer service experience

  • Receives, reviews, and processes all customer requests for return material authorization/dispositions

  • Works with manufacturing to schedule return material for review &/or repair and enters data into our ERP system

  • Establishes priorities for customer requirements, communicates them to manufacturing, and follows up to ensure priorities are completed

  • Participates in the manufacturing production-planning processes

  • Generates reports of RMA activity and RMA status for customers, accounting, sales, and management

  • Ensures the timeliness and correctness of customer invoicing of RMAs

  • Coordinates the repair of returned product to 3rd party suppliers

  • Works with customers and TransCore engineering to generate complex, customer specific, electronic tag data programming files


Required Skills and Experience:


  • 2-4 years of related experience

  • Advanced typing/data entry skills

  • MS Office Software

  • Must possess exemplary customer service and communication skills

  • Must be conscientious and detail oriented with the ability to multi-task

  • Must possess advanced phone skills/etiquette

  • Must be able to work independently

  • Excellent problem-solving skills

  • Time management and organizational skills


Education:


  • High School Diploma or GED






Posted: 2019-11-01 Expires: 2019-11-30
Sponsored by:
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Sponsored by:
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Return Materials Authorization (RMA) Coordinator I

Amtech Systems
Albuquerque, NM 87102

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